[rt-users] Not add user emails to CC field

[Thomas Sibley]

On 07/29/2011 01:37 PM, Simon Gao wrote:
> After a ticket is created.
> 
> For example:
> 
> A ticket created by email, usera at example.com
> <mailto:usera at example.com>.  This is added to requestors field. During
> subsequent correspondences, userb at example2.com
> <mailto:userb at example2.com> is cced. We don't want add
> userb at example2.com <mailto:userb at example2.com> to the "Cc:" field.  Is
> this possible?

You've turned on the $ParseNewMessageForTicketCcs option.  Turn it off
to stop adding Ccs automatically.

Thomas