[rt-users] Group permission to comment but not reply

[Ruslan Zakirov]

Hi,

Don't grand ModifyTicket and ReplyToTicket to developers group. This
includes avoid granting these rights on top system groups. Grant them
ShowTicket and CommentTicket rights.

In UI open configuration -> queues -> pick support queue -> group
rights. RT4's rights UI is different, but at the end it allows you as
much as RT3.

On Fri, Jun 3, 2011 at 3:07 PM, Mike DeVries <mike at dido.ca> wrote:
> I'm installing RT 4 for a software company. Customer issues are handled by
> support staff and may need to go to the development team. I've set up the
> two groups and populated them but I'm having trouble understanding how I can
> allow the dev team to comment on tickets but not reply, while allowing the
> support team both permissions. The Group configuration page doesn't seem to
> include those permissions
>
> Can someone help me with the correct procedure, or point me to the pertinent
> documentation?
>
> Thanks,
> Mike
>
>



-- 
Best regards, Ruslan.