[rt-users] Migrating to RT from another ticket system

[Bart]

Hi Ken,

I would have never looked at the Offline option lol, thought it was
something completely different, I'l have a go at that one!

I also just currently bumped into this commandline argument which might also
help me out in a similar way:

$ rt create -t ticket set subject="urgent contact request" set queue=general
>

It's an example which creates 1 ticket with 1 command, I could add some
extra values to it to complete the lot but it looks like the Offline option
does about the same in an easier format.

Thanks for the tip.

Best regards,

Bart



2011/6/6 ktm at rice.edu <ktm at rice.edu>

> On Mon, Jun 06, 2011 at 01:44:01PM +0200, Bart wrote:
> > Hi,
> >
> > We are currently working on migrating to Request Tracker.
> >
> > The step on which we are now is creating a proof of concept, this is
> coming
> > along pretty nicely.
> > With the O'Reilly book + mailing lists + wiki at hand we're getting
> there,
> > just filling out the specific details :)
> >
> > I do however want to look at a road bump ahead, which is migrating the
> old
> > ticket date into RT.
> >
> > We have the ability to export all the current date to CSV format, keeping
> > those fields that we feel are fit for RT. (the old/current ticketing
> system
> > is Assyst from Axios Systems)
> > We don't mind if ticket numbers are new, we prefer it really, as long as
> we
> > can store the old ticket number in a CF (which I believe we can).
> >
> > What would be the best way to import the data?
> > Can we use the command-line RT functions or do we have to do some
> database
> > magic? (I'm not a database wizard so we'd have to find someone for that
> lol)
> >
> > The reason why I'm asking this is mainly to get some information about
> the
> > migration process before hand, such information would safe me allot of
> time
> > later on.
> >
> > So any information that would point us in the right direction would be
> > helpful.
> >
> > Thanks in advance.
> >
> > Best regards,
> >
> > Bart
>
> Hi Bart,
>
> I would take a look at the Tools->Offline and see if you can generate
> an appropriate text file for import from your CSV. I used that method
> to create several thousand tickets at one shot.
>
> Cheers,
> Ken
>
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