[rt-users] Migrating to RT from another ticket system

[Raed El-Hames]

Bart:

The offline tool will help you create the tickets as Ken suggested , however if you are looking to include any of your old tickets history (correspondence / updates), then I would recommend you look into using perl script and the rt api.

Roy

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bart
Sent: 06 June 2011 12:44
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Migrating to RT from another ticket system

Hi,

We are currently working on migrating to Request Tracker.

The step on which we are now is creating a proof of concept, this is coming along pretty nicely.
With the O'Reilly book + mailing lists + wiki at hand we're getting there, just filling out the specific details :)

I do however want to look at a road bump ahead, which is migrating the old ticket date into RT.

We have the ability to export all the current date to CSV format, keeping those fields that we feel are fit for RT. (the old/current ticketing system is Assyst from Axios Systems)
We don't mind if ticket numbers are new, we prefer it really, as long as we can store the old ticket number in a CF (which I believe we can).

What would be the best way to import the data?
Can we use the command-line RT functions or do we have to do some database magic? (I'm not a database wizard so we'd have to find someone for that lol)

The reason why I'm asking this is mainly to get some information about the migration process before hand, such information would safe me allot of time later on.

So any information that would point us in the right direction would be helpful.

Thanks in advance.

Best regards,

Bart
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