[rt-users] How can I tackle CC emails and Exchange distribution list

[Kenneth Crocker]

Rithy,

If you don't want ALL queues to parse the "Cc's", then I have a scrip I
created that parses "Cc's" that can be applied on a Queue-by-Queue basis.

Kenn
LBNL

On Mon, Jun 6, 2011 at 7:38 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Mon, Jun 06, 2011 at 01:51:31AM +0000, Rithy R wrote:
> >    1.       When requester send email to RT mailbox they CC a lot of
> people (10 email addresses
> >    or more). Those addresses did not include in CC list when we reply
> that ticket. Is there
> >    anyway we can automate that?
>
> Read about ParseNewMessageForTicketCcs in RT_Config.pm
>
> >    2.       When I CC a distribution list in the same email server as RT
> mailbox it won*t send.
> >    It can send to other user without any issue.
>
> Sounds like a mail misconfiguration, but you haven't provided enough
> details.  RT doesn't know the difference between a distribution list
> and a normal email
>
> -kevin
>
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