[rt-users] Template to include All ticket content on resolve

[Ruslan Zakirov]

On Mon, Jun 6, 2011 at 10:06 PM, Kyle Thomas <kyle at avalontel.com> wrote:
> Can anyone share with me a template that will include all of the tickets
> contents/transactions when resolved? The default resolve template has a URL
> link but I do not want my customers going to the URL and I would just like
> to include the entire ticket history contents on resolve

Take a look at:

http://requesttracker.wikia.com/wiki/AddTicketHistoryToMail


-- 
Best regards, Ruslan.