[rt-users] How can I tackle CC emails and Exchange distribution list

[Rithy R]

Thanks. I will try ParseNewMessageForTicketCcs and double check my mail server config.

Regards,Rithy




> Date: Mon, 6 Jun 2011 10:38:58 -0400
> From: falcone at bestpractical.com
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] How can I tackle CC emails and Exchange distribution list
> 
> On Mon, Jun 06, 2011 at 01:51:31AM +0000, Rithy R wrote:
> >    1.       When requester send email to RT mailbox they CC a lot of people (10 email addresses
> >    or more). Those addresses did not include in CC list when we reply that ticket. Is there
> >    anyway we can automate that?
> 
> Read about ParseNewMessageForTicketCcs in RT_Config.pm
> 
> >    2.       When I CC a distribution list in the same email server as RT mailbox it won*t send.
> >    It can send to other user without any issue.
> 
> Sounds like a mail misconfiguration, but you haven't provided enough
> details.  RT doesn't know the difference between a distribution list
> and a normal email
> 
> -kevin
 		 	   		  
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