[rt-users] Problem with aging tickets

[Rithy R]

Hello,
We are going to implement a new policy. If we replied requester that the solution found and we solved their problem user must response back that everything is okay. The problem is most of user don't response back and we cannot close that ticket without their acknowledgement, how can we close those ticket automatically in 5 days or so?

Regards,Rithy


 		 	   		  
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