[rt-users] Setting a "primary queue" for users and changing queue on take

[Kevin Falcone]

On Mon, Jun 13, 2011 at 10:45:03AM -0700, Yan Seiner wrote:
> I have new tickets arrive in the General queue.  I don't allow users to
> own tickets in the general queue.  (They just keep them there, making it
> harder to keep things tidy.)
> 
> Right now users have to edit the general ticket to change the queue to
> their own, and then take the ticket once it's in the right queue.

Do you have personal queues?  Meaning "Kevin Falcone's Queue" ?
If so, just search by Owner in General instead, having personal Queues
is almost never needed.

If you just want to change to a Team Queue when Take happens, you'll
need to write a Scrip

-kevin

> I'd like to automate this:
> 
> Each user has a primary queue.  On take, a ticket in the general queue is
> changed to the user's primary queue.
> 
> Any scrips out there to do this?  Or is there a better way to implement this?
> 
> One important caveat: users have to be able to create tickets in the
> general queue, just not own them.
> 
> 
> -- 
> My daughter is racing a triathlon to raise money for her swim club.  Want
> to help?
> 
> http://akari.seiner.com
> 
> 
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