[rt-users] Making original email a true attachment in AdminCC notifications

[Kenneth Crocker]

Paul,

What's wrong with leaving it as it is? Is the original content of the email
NOT in the  correspondence to the AdminCc? Have you tried simply modifying
the template to have a different look/data?

Kenn
LBNL

On Tue, Jun 14, 2011 at 10:26 AM, Paul Fincher <pfincher at ghs.com> wrote:

> Hi,
>
>
>
>     I have been looking into changing the notification emails that are
> delivered to AdminCcs when a ticket is created to have the original email
> from the requestor be a true message/rfc822 attachment instead of the
> original content inlined in the AdminCc email.  It doesn't appear you can do
> this directly in the template but instead It appears it requires a change to
> the action code.  Has anyone done anything like this? Am I barking up the
> wrong tree? I am using RT 3.8.9.
>
>
>
> Regards,
>
> Paul Fincher
> Green Hills Software - http://www.ghs.com**
>
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