[rt-users] RT4 Forward Ticket

[Thomas Sibley]

On 06/15/2011 10:37 AM, derekross wrote:
> If I just put plain text in the Ticket Forward template, the template
> executes. I was trying to do something like this however. Are params
> different for forwarding of a ticket?

The Forward Ticket template gets $Ticket, the Forward template gets
$Ticket and $Transaction.  When I try your template below, it blows up
on line 9 because $Transaction is not available (as expected).

Given your error, I suspect the template you pasted below isn't the full
template or you've typoed somewhere.

Thomas

> -----my template begin-----
> 
> Titled: {$Ticket->Subject} has been FORWARDED to you. Please take
> appropriate action.
> 
> -----------------------------------------------------------------------------
> TICKET INFORMATION:
> Ticket Number : #{$Ticket->id}
> Ticket Subject: {$Ticket->Subject}
> 
> Ticket Description: {$Transaction->Content()}
> Ticket Created by: {$Ticket->CreatorObj->Name}
> -----------------------------------------------------------------------------
> 
> 
>                         Thank you,
>                         {$Ticket->QueueObj->CorrespondAddress()}
> 
> -----my template end-----