[rt-users] RT4 + Postfix Forward Ticket

[derekross]

Hello again,

This list is a great resource for users new to RT. Thanks again for all of
your help.

I guess I don't fully understand how forwarding mail outside of RT works.
Right now, when I forward a ticket outside of RT, the forwarded email is
attached. If I check the mail in Outlook, I see the forwarded message  with
each individual correspondence attached as a separate included .htm file.
This is fine for Outlook. However when forwarding to other email clients or
Gmail, the forwarded message is attached as raw text with mail headers and
encoding information. This is very confusing to the average user.

Is it possible to change this? I'm not sure if this is something I need to
specify in RT, the forward message template or something with Postfix.

Thanks!
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