[rt-users] Scrip - merge custom fields

[Ruslan Zakirov]

Hi,

Look at RTIR it has such scrip, at least for IP custom field.

On Sun, Jun 27, 2010 at 1:18 AM, Robin Williams <r.williams at lancs.ac.uk> wrote:
> Hi all,
>
> I'm wondering if anyone has previously written a scrip to merge the custom
> fields of two or more tickets when tickets are merged?  I'm using "enter
> multiple values", but any of the multi-value custom field types would be a
> good start for me to modify.  I see there is an example of an 'on merge'
> condition detailed here http://wiki.bestpractical.com/view/OnMerge which
> presumably I'd need to use to call the scrip, if I'm not mistaken?
>
> Thanks for any pointers anyone can offer - if no one has already done it, I
> better start brushing up on my perl!
> Robin.
>
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>



-- 
Best regards, Ruslan.