[rt-users] Error when editing RegExp in RT::Extension::Nagios

[sunnavy]

Hi Giuseppe

you need to update the VALUE param of $tickets->LimitSubject() accordingly,
the code is below the regex about 12 lines.

best wishes
sunnavy

On 11-06-21 15:32, Giuseppe Sollazzo wrote:
> Hi,
> I've edited the regular expression that is matched against subjects
> to look like
> m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+alert\s+(Service|Host) Alt:
> ([^/]+)/?(.*)\s+is\s+(\w+)}i
> 
> which should match, provided I'm not wrong, something like
> PROBLEM alert Service Alt: server/server_service is WARNING
> RECOVERY alert Service Alt: server/server_service is OK
> 
> However, I see messages are not merged and by inspecting the log I
> get this error:
> X-RT-Original-Encoding: utf-8
> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:659)
> [Tue Jun 21 14:28:02 2011] [debug]: Removing deferred recipients
> from Bcc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:682)
> [Tue Jun 21 14:28:02 2011] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:691)
> [Tue Jun 21 14:28:02 2011] [debug]: No recipients found for deferred
> delivery on transaction #19182
> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:704)
> [Tue Jun 21 14:28:02 2011] [info]:
> <rt-4.0.0-8571-1308666481-267.103-4-0 at SGUL> #103/19182 - Scrip 4 On
> Create Notify AdminCcs
> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
> [Tue Jun 21 14:28:02 2011] [info]:
> <rt-4.0.0-8571-1308666481-267.103-4-0 at SGUL> No recipients found. Not
> sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)
> [Tue Jun 21 14:28:02 2011] [debug]: Committing scrip #11 on txn
> #19182 of ticket #103 (/opt/rt4/sbin/../lib/RT/Scrips.pm:183)
> [Tue Jun 21 14:28:02 2011] [debug]: Committing scrip #12 on txn
> #19182 of ticket #103 (/opt/rt4/sbin/../lib/RT/Scrips.pm:183)
> [Tue Jun 21 14:28:02 2011] [info]: Extracted type, category, host,
> problem_type and problem_severity from
> subject with values RECOVERY, Service, sambadev2, sambadev2_root and
> OK (/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:36)
> [Tue Jun 21 14:28:02 2011] [error]: Scrip Commit 12 died. - Can't
> call method "SetStatus" on an undefined value at /opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm
> line 79.
> 
> Stack:
> [/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:79]
>   [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]
>   [/opt/rt4/sbin/../lib/RT/Scrip.pm:475]
>   [/opt/rt4/sbin/../lib/RT/Scrips.pm:189]
>   [/opt/rt4/sbin/../lib/RT/Transaction.pm:198]
>   [/opt/rt4/sbin/../lib/RT/Record.pm:1450]
>   [/opt/rt4/sbin/../lib/RT/Ticket.pm:669]
>   [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1495]
>   [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
> (/opt/rt4/sbin/../lib/RT/Scrip.pm:483)
> [Tue Jun 21 14:28:02 2011] [info]: Ticket 103 created in queue
> 'Nagios' by gsollazz (/opt/rt4/sbin/../lib/RT/Ticket.pm:681)
> [Tue Jun 21 14:28:02 2011] [debug]: Found 0 scrips for
> TransactionBatch stage with applicable type(s) Create for txn #19182
> on ticket #103 (/opt/rt4/sbin/../lib/RT/Scrips.pm:367)
> 
> Any idea?
> 
> Thanks,
> Giuseppe
> 
> -- 
> ____________________________________
> 
> Giuseppe Sollazzo
> Senior Systems Analyst
> Computing Services
> Information Services
> St. George's, University Of London
> Cranmer Terrace
> London SW17 0RE
> 
> Email: gsollazz at sgul.ac.uk
> Direct Dial: +44 20 8725 5160
> Fax: +44 20 8725 3583
> 
> 
> 
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