[rt-users] RT error “Couldn't load user ''

[Asanka Gunasekera]

Hi Kevin,  yes I did checked for users and I have tried few users which 
currently not configured in the Oracle db or AD with the same result that is 
giving the error RT error “Couldn't load user ''

Thanks and Regards




________________________________
From: Kevin Falcone <falcone at bestpractical.com>
To: rt-users at lists.bestpractical.com
Sent: Tue, 21 June, 2011 18:30:31
Subject: Re: [rt-users] RT error “Couldn't load user ''

On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote:
>    Hi I have installed RT4 and when I try to create a user I am getting an 
>error
>    RT error "Couldn't load user ''

Are you sure the user doesn't already exist?

Go to Tools -> Configuration -> Users -> Select and use either the Go
To User box or the search to see if the user you're creating already
exists as an unprivileged user.

-kevin

>    I read in one of your mailing list replies saying that user was got over 
>this issue by
>    removing Authen::ExternalAuth from plugging. But in my case I am unable to 
>do so since AD
>    authentication is my primary method of authentication.
> 
>    http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html
> 
>    I don't want RT to create users in AD but to create new users in oracle DB
> 
>    Can someone tell me how to get over this problem?
> 
>    Thanks & regards

> 
> --------
> 2011 Training: http://bestpractical.com/services/training.html
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