[rt-users] RT is no longer sending Auto Replies On-Create

Mon Jun 27 14:30:55 EDT 2011

Thank you, and this is what I have under mail.log.  I am not sure where
www-data is coming from or how is been used.

*l.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
permissions to send as this sender (in reply to MAIL FROM command))
Jun 26 23:00:02 usch-apps-p056 postfix/cleanup[31240]: 71F38C04FB:
message-id=<**20110627060002.71F38C04FB at usch-apps-p056.proiris.com*<20110627060002.71F38C04FB at usch-apps-p056.proiris.com>
*>
Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 71F38C04FB: from=<>,
size=3486, nrcpt=1 (queue active)
Jun 26 23:00:02 usch-apps-p056 postfix/bounce[31243]: 5E3C0C0460: sender
non-delivery notification: 71F38C04FB
Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 5E3C0C0460: removed
Jun 26 23:00:02 usch-apps-p056 postfix/smtp[31244]: 71F38C04FB: to=<**
www-data at proiris.com* <www-data at proiris.com>*>,
relay=mail.proiris.com[10.1.128.117]:25,
delay=0.04, delays=0.02/0.01/0.01/0.01, dsn=5.7.1, status=bounced (host
mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
permissions to send as this sender (in reply to end of DATA command))
Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 71F38C04FB: removed
Jun 26 23:45:02 usch-apps-p056 postfix/pickup[31625]: 8EC8BC0460: uid=33
from=<www-data>
Jun 26 23:45:02 usch-apps-p056 postfix/cleanup[31626]: 8EC8BC0460:
message-id=<**rt-3.8.8-23491-1309157102-1375.18457-17-0 at proiris.com*<rt-3.8.8-23491-1309157102-1375.18457-17-0 at proiris.com>
*>
Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: 8EC8BC0460: from=<**
www-data at proiris.com* <www-data at proiris.com>*>, size=1467, nrcpt=1 (queue
active)
Jun 26 23:45:02 usch-apps-p056 postfix/smtp[31628]: 8EC8BC0460: to=<**
michael.kohout at medista.cz* <michael.kohout at medista.cz>*>, relay=
mail.proiris.com[10.1.128.117]:25, delay=0.07, delays=0.04/0.01/0.01/0,
dsn=5.7.1, status=bounced (host mail.proiris.com[10.1.128.117] said: 550
5.7.1 Client does not have permissions to send as this sender (in reply to
MAIL FROM command))
Jun 26 23:45:02 usch-apps-p056 postfix/cleanup[31626]: A06D4C04FB:
message-id=<**20110627064502.A06D4C04FB at usch-apps-p056.proiris.com*<20110627064502.A06D4C04FB at usch-apps-p056.proiris.com>
*>
Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: A06D4C04FB: from=<>,
size=3562, nrcpt=1 (queue active)
Jun 26 23:45:02 usch-apps-p056 postfix/bounce[31629]: 8EC8BC0460: sender
non-delivery notification: A06D4C04FB
Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: 8EC8BC0460: removed
Jun 26 23:45:02 usch-apps-p056 postfix/smtp[31630]: A06D4C04FB: to=<**
www-data at proiris.com* <www-data at proiris.com>*>,
relay=mail.proiris.com[10.1.128.117]:25,
delay=0.03, delays=0.01/0/0.01/0.01, dsn=5.7.1, status=bounced (host
mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
permissions to send as this sender (in reply to end of DATA command))
Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: A06D4C04FB: removed
Jun 27 07:40:02 usch-apps-p056 postfix/pickup[2604]: 4370BC0460: uid=33
from=<www-data>*

On Mon, Jun 27, 2011 at 10:40 AM, Diaulas Castro <
diaulas.castro at intersolution.inf.br> wrote:

> Try this command and send output:
>    date | mail -v -s `date` your_email at domain.com
>
>   And send the last lines from /var/maillog or /var/mail.info
>
> Att.
>
> Diaulas Castro
> Consultor Linux / Microsoft
> InterSolution Informática
> Tel.: (55 11) 3443-1472
> www.intersolution.inf.br
> Oracle Certified Partner
>
>
>
> 2011/6/27 Alberto Vazquez <betovaz at gmail.com>
>
>> Thanks for your reply.
>>
>> *#order_entry: "|/opt/rt3/bin/rt-mailgate --queue "Order Entry" --action
>> correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
>> *"  //This is what it was originally*
>>
>> *#rga_sc: "|/opt/rt3/bin/rt-mailgate --queue "RGARequests" --action
>> correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
>> *"  //Changed to this before getting your email.*
>> *rga_sc: "|/usr/local/rt/bin/rt-mailgate --queue "RGARequests" --action
>> correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
>> *"  //Changed to this, since I could not locate this path* *
>> /opt/rt3/bin/rt-mailgate
>> *
>> Still not sending emails.  Any other ideas.
>>
>> Thanks,
>>
>> Alberto
>>
>>
>>
>> On Mon, Jun 27, 2011 at 4:35 AM, Diaulas Castro <
>> diaulas.castro at intersolution.inf.br> wrote:
>>
>>> Good Morning Alberto,
>>>    Look at your alias file (/etc/aliases) and execute the command
>>> "newaliases".
>>>
>>> Att.
>>>
>>> Diaulas Castro
>>> Consultor Linux / Microsoft
>>> InterSolution Informática
>>> Tel.: (55 11) 3443-1472
>>> www.intersolution.inf.br
>>> Oracle Certified Partner
>>>
>>>
>>>
>>> 2011/6/24 Alberto Vazquez <betovaz at gmail.com>
>>>
>>>> Forgot the attachement.
>>>>
>>>> Thanks,
>>>>
>>>> Alberto
>>>>
>>>>   On Fri, Jun 24, 2011 at 2:15 PM, Alberto Vazquez <betovaz at gmail.com>wrote:
>>>>
>>>>> Thanks for your reply.  Please see below and the attachement.    Any
>>>>> other ideas?
>>>>>
>>>>> Thanks again.
>>>>>
>>>>> Alberto
>>>>>
>>>>>  On Fri, Jun 24, 2011 at 11:15 AM, Diaulas Castro <
>>>>> diaulas.castro at intersolution.inf.br> wrote:
>>>>>
>>>>>>
>>>>>> Hello,
>>>>>>    1.Look for another RT_SiteConfig.pm
>>>>>> inside  /etc/request-tracker/RT_SiteConfig.d/ for more config files
>>>>>>
>>>>>      Unable to locate this folder.  This is what I found and modified
>>>>> to reflect the correct email address.
>>>>>
>>>>>
>>>>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-VLp3xw/etc/RT_SiteConfig.pm
>>>>>
>>>>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-l9de9R/etc/RT_SiteConfig.pm
>>>>> /home/linuxadmin/RT-Authen-ExternalAuth-0.08/etc/RT_SiteConfig.pm
>>>>> /home/linuxadmin/rt-3.8.8/etc/RT_SiteConfig.pm
>>>>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm.desktop
>>>>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm~.desktop
>>>>> /use/local/rt/etc/RT_SiteConfig.pm
>>>>> /use/local/rt/etc/RT_SiteConfig.pm~
>>>>> /usr/local/rt/etc/RT_SiteConfig.pm
>>>>> /usr/local/rt/etc/RT_SiteConfig.pm_bak03232011
>>>>> /usr/local/rt/etc/RT_SiteConfig.pm_bak062311
>>>>> /usr/local/rt/etc/RT_SiteConfig.pm~
>>>>> /usr/local/rt/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.p
>>>>>
>>>>> 2.Look at Queue config inside RT web interface there is one field for
>>>>> "Reply Address".
>>>>>
>>>>>>  See attachment.
>>>>>>
>>>>>>
>>>>>>
>>>>>>>  Att.
>>>>>>>
>>>>>>
>>>>>> Diaulas Castro
>>>>>> Consultor Linux / Microsoft
>>>>>> InterSolution Informática
>>>>>> Tel.: (55 11) 3443-1472
>>>>>> www.intersolution.inf.br
>>>>>> Oracle Certified Partner
>>>>>>
>>>>>>
>>>>>>   2011/6/24 Alberto Vazquez <betovaz at gmail.com>
>>>>>>
>>>>>>>   Good Morning Guys,
>>>>>>>
>>>>>>> RT is no longer sending auto replies on-create.  Here is what we have
>>>>>>> changed on the RT side:
>>>>>>>
>>>>>>> 1.  I have disabled some queues which were are using anymore.
>>>>>>> 2.  The old queues which are not been used, in Exchange we have
>>>>>>> removed the email addresses which were been used in RT.
>>>>>>> 3.  There is only one active queue left in RT, so far the tickets
>>>>>>> gets created but responses (emails) are been sent from RT.
>>>>>>>
>>>>>>> My suspicion is that I need to updated some kind of config file,
>>>>>>> which is using some old information from the queues which are not been used
>>>>>>> any longer.  I have updated the following files:  *RT_SiteConfig.pm
>>>>>>> and fetchmail.*
>>>>>>>
>>>>>>> What am I missing :(
>>>>>>>
>>>>>>> Your ideas will be greatly appreciated.
>>>>>>>
>>>>>>> Sincerely,
>>>>>>>
>>>>>>> --
>>>>>>> Walk in faith!
>>>>>>> Alberto Vazquez-Dzul
>>>>>>> Email:  betovaz at gmail.com
>>>>>>> Mobile:  (805) 444-0835
>>>>>>> GVoice: (805) 768-4798
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --------
>>>>>>> 2011 Training: http://bestpractical.com/services/training.html
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Walk in faith!
>>>>> Alberto Vazquez-Dzul
>>>>> Email:  betovaz at gmail.com
>>>>> Mobile:  (805) 444-0835
>>>>> GVoice: (805) 768-4798
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> Walk in faith!
>>>> Alberto Vazquez-Dzul
>>>> Email:  betovaz at gmail.com
>>>> Mobile:  (805) 444-0835
>>>> GVoice: (805) 768-4798
>>>>
>>>>
>>>
>>
>>
>> --
>> Walk in faith!
>> Alberto Vazquez-Dzul
>> Email:  betovaz at gmail.com
>> Mobile:  (805) 444-0835
>> GVoice: (805) 768-4798
>>
>>
>

-- 
Walk in faith!
Alberto Vazquez-Dzul
Email:  betovaz at gmail.com
Mobile:  (805) 444-0835
GVoice: (805) 768-4798
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