[rt-users] RT is no longer sending Auto Replies On-Create

Diaulas Castro diaulas.castro at intersolution.inf.br
Mon Jun 27 14:53:22 EDT 2011


Hey Alberto,
  Your SMTP server is blocking your message, your server is sending email as
www-data at domain.
  Wich service are you using to send email? postfix/sendmail?

  There is 2 solutions, create some sort of white list on your SMTP server
or look at postfix/sendmail configuration.
  On sendmail i believe that /etc/mail/access is the correct path where you
set mail auth options.

  Sorry, english isnt my native language.

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner


2011/6/27 Alberto Vazquez <betovaz at gmail.com>

> Thank you, and this is what I have under mail.log.  I am not sure where
> www-data is coming from or how is been used.
>
>
> *l.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
> permissions to send as this sender (in reply to MAIL FROM command))
> Jun 26 23:00:02 usch-apps-p056 postfix/cleanup[31240]: 71F38C04FB:
> message-id=<**20110627060002.71F38C04FB at usch-apps-p056.proiris.com*<20110627060002.71F38C04FB at usch-apps-p056.proiris.com>
> *>
> Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 71F38C04FB: from=<>,
> size=3486, nrcpt=1 (queue active)
> Jun 26 23:00:02 usch-apps-p056 postfix/bounce[31243]: 5E3C0C0460: sender
> non-delivery notification: 71F38C04FB
> Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 5E3C0C0460: removed
> Jun 26 23:00:02 usch-apps-p056 postfix/smtp[31244]: 71F38C04FB: to=<**
> www-data at proiris.com* <www-data at proiris.com>*>, relay=mail.proiris.com[10.1.128.117]:25,
> delay=0.04, delays=0.02/0.01/0.01/0.01, dsn=5.7.1, status=bounced (host
> mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
> permissions to send as this sender (in reply to end of DATA command))
> Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 71F38C04FB: removed
> Jun 26 23:45:02 usch-apps-p056 postfix/pickup[31625]: 8EC8BC0460: uid=33
> from=<www-data>
> Jun 26 23:45:02 usch-apps-p056 postfix/cleanup[31626]: 8EC8BC0460:
> message-id=<**rt-3.8.8-23491-1309157102-1375.18457-17-0 at proiris.com*<rt-3.8.8-23491-1309157102-1375.18457-17-0 at proiris.com>
> *>
> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: 8EC8BC0460: from=<**
> www-data at proiris.com* <www-data at proiris.com>*>, size=1467, nrcpt=1 (queue
> active)
> Jun 26 23:45:02 usch-apps-p056 postfix/smtp[31628]: 8EC8BC0460: to=<**
> michael.kohout at medista.cz* <michael.kohout at medista.cz>*>, relay=
> mail.proiris.com[10.1.128.117]:25, delay=0.07, delays=0.04/0.01/0.01/0,
> dsn=5.7.1, status=bounced (host mail.proiris.com[10.1.128.117] said: 550
> 5.7.1 Client does not have permissions to send as this sender (in reply to
> MAIL FROM command))
> Jun 26 23:45:02 usch-apps-p056 postfix/cleanup[31626]: A06D4C04FB:
> message-id=<**20110627064502.A06D4C04FB at usch-apps-p056.proiris.com*<20110627064502.A06D4C04FB at usch-apps-p056.proiris.com>
> *>
> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: A06D4C04FB: from=<>,
> size=3562, nrcpt=1 (queue active)
> Jun 26 23:45:02 usch-apps-p056 postfix/bounce[31629]: 8EC8BC0460: sender
> non-delivery notification: A06D4C04FB
> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: 8EC8BC0460: removed
> Jun 26 23:45:02 usch-apps-p056 postfix/smtp[31630]: A06D4C04FB: to=<**
> www-data at proiris.com* <www-data at proiris.com>*>, relay=mail.proiris.com[10.1.128.117]:25,
> delay=0.03, delays=0.01/0/0.01/0.01, dsn=5.7.1, status=bounced (host
> mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
> permissions to send as this sender (in reply to end of DATA command))
> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: A06D4C04FB: removed
> Jun 27 07:40:02 usch-apps-p056 postfix/pickup[2604]: 4370BC0460: uid=33
> from=<www-data>*
>
>
>
>
>
> On Mon, Jun 27, 2011 at 10:40 AM, Diaulas Castro <
> diaulas.castro at intersolution.inf.br> wrote:
>
>> Try this command and send output:
>>    date | mail -v -s `date` your_email at domain.com
>>
>>   And send the last lines from /var/maillog or /var/mail.info
>>
>> Att.
>>
>> Diaulas Castro
>> Consultor Linux / Microsoft
>> InterSolution Informática
>> Tel.: (55 11) 3443-1472
>> www.intersolution.inf.br
>> Oracle Certified Partner
>>
>>
>>
>> 2011/6/27 Alberto Vazquez <betovaz at gmail.com>
>>
>>> Thanks for your reply.
>>>
>>> *#order_entry: "|/opt/rt3/bin/rt-mailgate --queue "Order Entry" --action
>>> correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
>>> *"  //This is what it was originally*
>>>
>>> *#rga_sc: "|/opt/rt3/bin/rt-mailgate --queue "RGARequests" --action
>>> correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
>>> *"  //Changed to this before getting your email.*
>>> *rga_sc: "|/usr/local/rt/bin/rt-mailgate --queue "RGARequests" --action
>>> correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
>>> *"  //Changed to this, since I could not locate this path* *
>>> /opt/rt3/bin/rt-mailgate
>>> *
>>> Still not sending emails.  Any other ideas.
>>>
>>> Thanks,
>>>
>>> Alberto
>>>
>>>
>>>
>>> On Mon, Jun 27, 2011 at 4:35 AM, Diaulas Castro <
>>> diaulas.castro at intersolution.inf.br> wrote:
>>>
>>>> Good Morning Alberto,
>>>>    Look at your alias file (/etc/aliases) and execute the command
>>>> "newaliases".
>>>>
>>>> Att.
>>>>
>>>> Diaulas Castro
>>>> Consultor Linux / Microsoft
>>>> InterSolution Informática
>>>> Tel.: (55 11) 3443-1472
>>>> www.intersolution.inf.br
>>>> Oracle Certified Partner
>>>>
>>>>
>>>>
>>>> 2011/6/24 Alberto Vazquez <betovaz at gmail.com>
>>>>
>>>>> Forgot the attachement.
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Alberto
>>>>>
>>>>>   On Fri, Jun 24, 2011 at 2:15 PM, Alberto Vazquez <betovaz at gmail.com>wrote:
>>>>>
>>>>>> Thanks for your reply.  Please see below and the attachement.    Any
>>>>>> other ideas?
>>>>>>
>>>>>> Thanks again.
>>>>>>
>>>>>> Alberto
>>>>>>
>>>>>>  On Fri, Jun 24, 2011 at 11:15 AM, Diaulas Castro <
>>>>>> diaulas.castro at intersolution.inf.br> wrote:
>>>>>>
>>>>>>>
>>>>>>> Hello,
>>>>>>>    1.Look for another RT_SiteConfig.pm
>>>>>>> inside  /etc/request-tracker/RT_SiteConfig.d/ for more config files
>>>>>>>
>>>>>>      Unable to locate this folder.  This is what I found and modified
>>>>>> to reflect the correct email address.
>>>>>>
>>>>>>
>>>>>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-VLp3xw/etc/RT_SiteConfig.pm
>>>>>>
>>>>>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-l9de9R/etc/RT_SiteConfig.pm
>>>>>> /home/linuxadmin/RT-Authen-ExternalAuth-0.08/etc/RT_SiteConfig.pm
>>>>>> /home/linuxadmin/rt-3.8.8/etc/RT_SiteConfig.pm
>>>>>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm.desktop
>>>>>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm~.desktop
>>>>>> /use/local/rt/etc/RT_SiteConfig.pm
>>>>>> /use/local/rt/etc/RT_SiteConfig.pm~
>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm
>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm_bak03232011
>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm_bak062311
>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm~
>>>>>> /usr/local/rt/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.p
>>>>>>
>>>>>>
>>>>>> 2.Look at Queue config inside RT web interface there is one field for
>>>>>> "Reply Address".
>>>>>>
>>>>>>>  See attachment.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>  Att.
>>>>>>>>
>>>>>>>
>>>>>>> Diaulas Castro
>>>>>>> Consultor Linux / Microsoft
>>>>>>> InterSolution Informática
>>>>>>> Tel.: (55 11) 3443-1472
>>>>>>> www.intersolution.inf.br
>>>>>>> Oracle Certified Partner
>>>>>>>
>>>>>>>
>>>>>>>   2011/6/24 Alberto Vazquez <betovaz at gmail.com>
>>>>>>>
>>>>>>>>   Good Morning Guys,
>>>>>>>>
>>>>>>>> RT is no longer sending auto replies on-create.  Here is what we
>>>>>>>> have changed on the RT side:
>>>>>>>>
>>>>>>>> 1.  I have disabled some queues which were are using anymore.
>>>>>>>> 2.  The old queues which are not been used, in Exchange we have
>>>>>>>> removed the email addresses which were been used in RT.
>>>>>>>> 3.  There is only one active queue left in RT, so far the tickets
>>>>>>>> gets created but responses (emails) are been sent from RT.
>>>>>>>>
>>>>>>>> My suspicion is that I need to updated some kind of config file,
>>>>>>>> which is using some old information from the queues which are not been used
>>>>>>>> any longer.  I have updated the following files:  *RT_SiteConfig.pm
>>>>>>>> and fetchmail.*
>>>>>>>>
>>>>>>>> What am I missing :(
>>>>>>>>
>>>>>>>> Your ideas will be greatly appreciated.
>>>>>>>>
>>>>>>>> Sincerely,
>>>>>>>>
>>>>>>>> --
>>>>>>>> Walk in faith!
>>>>>>>> Alberto Vazquez-Dzul
>>>>>>>> Email:  betovaz at gmail.com
>>>>>>>> Mobile:  (805) 444-0835
>>>>>>>> GVoice: (805) 768-4798
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --------
>>>>>>>> 2011 Training: http://bestpractical.com/services/training.html
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Walk in faith!
>>>>>> Alberto Vazquez-Dzul
>>>>>> Email:  betovaz at gmail.com
>>>>>> Mobile:  (805) 444-0835
>>>>>> GVoice: (805) 768-4798
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Walk in faith!
>>>>> Alberto Vazquez-Dzul
>>>>> Email:  betovaz at gmail.com
>>>>> Mobile:  (805) 444-0835
>>>>> GVoice: (805) 768-4798
>>>>>
>>>>>
>>>>
>>>
>>>
>>> --
>>> Walk in faith!
>>> Alberto Vazquez-Dzul
>>> Email:  betovaz at gmail.com
>>> Mobile:  (805) 444-0835
>>> GVoice: (805) 768-4798
>>>
>>>
>>
>
>
> --
> Walk in faith!
> Alberto Vazquez-Dzul
> Email:  betovaz at gmail.com
> Mobile:  (805) 444-0835
> GVoice: (805) 768-4798
>
>
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