[rt-users] RESOLVED: RT is no longer sending Auto Replies On-Create
Alberto Vazquez
betovaz at gmail.com
Tue Jun 28 17:33:41 EDT 2011
All fixed.
So what I found out was that postfix was still trying to send emails as an
old user "callcenter", and so I thought I've changed everyting to "rga.sc"
which is the only user connected to a queue in RT. I even changed the
generic texct file to reflect the new email address:
www-data at proiris.com rga.sc at proiris.com
But all the tests continued to fail, and it was still trying to send as the
old user/queue, which no longer exits.
*IRIS\srvc-sc,authenticated
2011-06-28T20:14:55.-------------------------------------------------------,>,235
2.7.0 Authentication successful,
2011-06-28T20:14:55.-------------------------------------------------------,<,MAIL
FROM:<> SIZE=3598 BODY=8BITMIME AUTH=<>,
2011-06-28T20:14:55.-------------------------------------------------------,*,08CE00FFC004A09E;2011-06-28T20:14:55.039Z;1,receiving
message
2011-06-28T20:14:55.-------------------------------------------------------,>,250
2.1.0 Sender OK,
2011-06-28T20:14:55.-------------------------------------------------------,<,RCPT
TO:<callcenter at proiris.com> ORCPT=rfc822;www-data at proiris.com,
2011-06-28T20:14:55.-------------------------------------------------------,>,250
2.1.5 Recipient OK,
2011-06-28T20:14:55.-------------------------------------------------------,<,DATA,
2011-06-28T20:14:55.-------------------------------------------------------,>,354
Start mail input; end with <CRLF>.<CRLF>,
2011-06-28T20:14:55.-------------------------------------------------------,>,550
5.7.1 Client does not have permissions to send as this sender,
2011-06-28T20:14:55.-------------------------------------------------------,26,
10.1.128.117:25,10.1.128.180:60886,<,QUIT,*
But after taking a second look at the mail.info file, it clicked. The
generic.db still had the old values.
*From: /var/log/mail.info
Jun 27 16:10:02 usch-apps-p056 postfix/qmgr[1913]: EAF00C0518: removed
Jun 27 16:15:20 usch-apps-p056 postfix/pickup[1912]: 3681CC0516: uid=33
from=<www-data>
Jun 27 16:15:20 usch-apps-p056 postfix/cleanup[2054]: 3681CC0516:
message-id=<**rt-3.8.8-1564-1309216520-1767.18467-16-0 at proiris.com*<rt-3.8.8-1564-1309216520-1767.18467-16-0 at proiris.com>
*>
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 3681CC0516: from=<**
www-data at proiris.com* <www-data at proiris.com>*>, size=1179, nrcpt=1 (queue
active)
**Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: warning: database
/etc/postfix/generic.db is older than source file /etc/postfix/generic
Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: 3681CC0516: to=<**
Alberto.Vazquez at proiris.com* <Alberto.Vazquez at proiris.com>*>, relay=
mail.proiris.com[10.1.128.117]:25, delay=0.07, delays=0.04/0.01/0.01/0,
dsn=5.7.1, status=bounced (host mail.proiris.com[10.1.128.117] said: 550
5.7.1 Client does not have permissions to send as this sender (in reply to
MAIL FROM command))
Jun 27 16:15:20 usch-apps-p056 postfix/cleanup[2054]: 4A944C0518:
message-id=<**20110627231520.4A944C0518 at usch-apps-p056.proiris.com*<20110627231520.4A944C0518 at usch-apps-p056.proiris.com>
*>
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 4A944C0518: from=<>,
size=3278, nrcpt=1 (queue active)
Jun 27 16:15:20 usch-apps-p056 postfix/bounce[2057]: 3681CC0516: sender
non-delivery notification: 4A944C0518
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 3681CC0516: removed
Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: 4A944C0518: to=<**
www-data at proiris.com* <www-data at proiris.com>*>,
relay=mail.proiris.com[10.1.128.117]:25,
delay=0.03, delays=0.01/0/0.01/0.01, dsn=5.7.1, status=bounced (host
mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
permissions to send as this sender (in reply to end of DATA command))
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 4A944C0518: removed*
So the fix was to re-write the new values to the db, I executed: *postmap
generic*
Thank you all for guiding me in the right direction and for stickin by me.
Alberto
On Tue, Jun 28, 2011 at 5:29 AM, Diaulas Castro <
diaulas.castro at intersolution.inf.br> wrote:
> On Exchange allow your RT server to relay by ip or configure
> postfix/sendmail to use some account to authenticate on exchange.
>
> Maybe we are getting false positives, these email from www-data are not
> confirmed that they was "RT" mail.
> Maybe they are just cron or system reports...
>
> Att.
> Diaulas Castro
> Consultor Linux / Microsoft
> InterSolution Informática
> Tel.: (55 11) 3443-1472
> www.intersolution.inf.br
> Oracle Certified Partner
>
>
> 2011/6/27 Alberto Vazquez <betovaz at gmail.com>
>
>> OK ... I am about to ready to "throw in the towel" .... I am not sure
>> how all of this is suppose to work. I aware that RT somehow use dovecot,
>> sendmail and postfix. Nothing has changed on the Exchange side, so I am not
>> sure why I am getting the *"Client does not have permissions to send as
>> this sender (in reply to end of DATA command))" *error.
>>
>> It has to be something so simple, but I am not sure where to make the
>> change so that it works.
>>
>> I have modified everything (I think) and I am still missing something,
>> since RT still fails to send emails out. Here are some logs.
>>
>> Thanks for all of your help.
>>
>> *From: /var/log/messages
>> **Jun 27 15:51:16 usch-apps-p056 RT: <**
>> rt-3.8.8-1569-1309215076-1897.18466-38-0 at proiris.com*<rt-3.8.8-1569-1309215076-1897.18466-38-0 at proiris.com>
>> *> #18466/274432 - Scrip 38 On Resolve Notify Others
>> (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)
>> Jun 27 15:51:16 usch-apps-p056 RT: <**
>> rt-3.8.8-1569-1309215076-1897.18466-38-0 at proiris.com*<rt-3.8.8-1569-1309215076-1897.18466-38-0 at proiris.com>
>> *> No recipients found. Not sending.
>> (/usr/local/rt/bin/../lib/RT/Interface/Email.pm:352)
>> Jun 27 15:51:16 usch-apps-p056 RT: <**
>> rt-3.8.8-1569-1309215076-949.18466-16-0 at proiris.com*<rt-3.8.8-1569-1309215076-949.18466-16-0 at proiris.com>
>> *> #18466/274432 - Scrip 16 On Resolve Notify Requestors
>> (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)
>> Jun 27 15:51:16 usch-apps-p056 RT: <**
>> rt-3.8.8-1569-1309215076-949.18466-16-0 at proiris.com*<rt-3.8.8-1569-1309215076-949.18466-16-0 at proiris.com>
>> *> sent To: **Alberto.Vazquez at proiris.com* <Alberto.Vazquez at proiris.com>
>> * (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331)
>> Jun 27 15:51:26 usch-apps-p056 RT: <**
>> rt-3.8.8-1569-1309215086-1261.18465-38-0 at proiris.com*<rt-3.8.8-1569-1309215086-1261.18465-38-0 at proiris.com>
>> *> #18465/274435 - Scrip 38 On Resolve Notify Others
>> (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)
>> Jun 27 15:51:26 usch-apps-p056 RT: <**
>> rt-3.8.8-1569-1309215086-1261.18465-38-0 at proiris.com*<rt-3.8.8-1569-1309215086-1261.18465-38-0 at proiris.com>
>> *> No recipients found. Not sending.
>> (/usr/local/rt/bin/../lib/RT/Interface/Email.pm:352)
>> Jun 27 15:51:26 usch-apps-p056 RT: <**
>> rt-3.8.8-1569-1309215086-1202.18465-16-0 at proiris.com*<rt-3.8.8-1569-1309215086-1202.18465-16-0 at proiris.com>
>> *> #18465/274435 - Scrip 16 On Resolve Notify Requestors
>> (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)
>> Jun 27 15:51:26 usch-apps-p056 RT: <**
>> rt-3.8.8-1569-1309215086-1202.18465-16-0 at proiris.com*<rt-3.8.8-1569-1309215086-1202.18465-16-0 at proiris.com>
>> *> sent To: **Alberto.Vazquez at proiris.com* <Alberto.Vazquez at proiris.com>
>> * (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331)
>> Jun 27 16:10:02 usch-apps-p056 RT: <**
>> rt-3.8.8-1965-1309216202-929.18467-17-0 at proiris.com*<rt-3.8.8-1965-1309216202-929.18467-17-0 at proiris.com>
>> *> #18467/274441 - Scrip 17 On Create Autoreply To Requestors
>> (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)
>> Jun 27 16:10:02 usch-apps-p056 RT: <**
>> rt-3.8.8-1965-1309216202-929.18467-17-0 at proiris.com*<rt-3.8.8-1965-1309216202-929.18467-17-0 at proiris.com>
>> *> sent To: **Alberto.Vazquez at proiris.com* <Alberto.Vazquez at proiris.com>
>> * (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331)
>> Jun 27 16:10:02 usch-apps-p056 RT: Ticket 18467 created in queue
>> 'RGARequests' by avazquez
>> (/usr/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671)
>> Jun 27 16:15:20 usch-apps-p056 RT: <**
>> rt-3.8.8-1564-1309216520-1490.18467-38-0 at proiris.com*<rt-3.8.8-1564-1309216520-1490.18467-38-0 at proiris.com>
>> *> #18467/274444 - Scrip 38 On Resolve Notify Others
>> (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)
>> Jun 27 16:15:20 usch-apps-p056 RT: <**
>> rt-3.8.8-1564-1309216520-1490.18467-38-0 at proiris.com*<rt-3.8.8-1564-1309216520-1490.18467-38-0 at proiris.com>
>> *> No recipients found. Not sending.
>> (/usr/local/rt/bin/../lib/RT/Interface/Email.pm:352)
>> Jun 27 16:15:20 usch-apps-p056 RT: <**
>> rt-3.8.8-1564-1309216520-1767.18467-16-0 at proiris.com*<rt-3.8.8-1564-1309216520-1767.18467-16-0 at proiris.com>
>> *> #18467/274444 - Scrip 16 On Resolve Notify Requestors
>> (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)
>> Jun 27 16:15:20 usch-apps-p056 RT: <**
>> rt-3.8.8-1564-1309216520-1767.18467-16-0 at proiris.com*<rt-3.8.8-1564-1309216520-1767.18467-16-0 at proiris.com>
>> *> sent To: **Alberto.Vazquez at proiris.com* <Alberto.Vazquez at proiris.com>
>> * (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331)
>> *
>>
>> *From: /var/log/mail.info*
>> *Jun 27 16:10:02 usch-apps-p056 postfix/qmgr[1913]: EAF00C0518: removed
>> Jun 27 16:15:20 usch-apps-p056 postfix/pickup[1912]: 3681CC0516: uid=33
>> from=<www-data>
>> Jun 27 16:15:20 usch-apps-p056 postfix/cleanup[2054]: 3681CC0516:
>> message-id=<**rt-3.8.8-1564-1309216520-1767.18467-16-0 at proiris.com*<rt-3.8.8-1564-1309216520-1767.18467-16-0 at proiris.com>
>> *>
>> Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 3681CC0516: from=<**
>> www-data at proiris.com* <www-data at proiris.com>*>, size=1179, nrcpt=1 (queue
>> active)
>> Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: warning: database
>> /etc/postfix/generic.db is older than source file /etc/postfix/generic
>> Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: 3681CC0516: to=<**
>> Alberto.Vazquez at proiris.com* <Alberto.Vazquez at proiris.com>*>, relay=
>> mail.proiris.com[10.1.128.117]:25, delay=0.07, delays=0.04/0.01/0.01/0,
>> dsn=5.7.1, status=bounced (host mail.proiris.com[10.1.128.117] said: 550
>> 5.7.1 Client does not have permissions to send as this sender (in reply to
>> MAIL FROM command))
>> Jun 27 16:15:20 usch-apps-p056 postfix/cleanup[2054]: 4A944C0518:
>> message-id=<**20110627231520.4A944C0518 at usch-apps-p056.proiris.com*<20110627231520.4A944C0518 at usch-apps-p056.proiris.com>
>> *>
>> Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 4A944C0518: from=<>,
>> size=3278, nrcpt=1 (queue active)
>> Jun 27 16:15:20 usch-apps-p056 postfix/bounce[2057]: 3681CC0516: sender
>> non-delivery notification: 4A944C0518
>> Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 3681CC0516: removed
>> Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: 4A944C0518: to=<**
>> www-data at proiris.com* <www-data at proiris.com>*>, relay=mail.proiris.com[10.1.128.117]:25,
>> delay=0.03, delays=0.01/0/0.01/0.01, dsn=5.7.1, status=bounced (host
>> mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
>> permissions to send as this sender (in reply to end of DATA command))
>> Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 4A944C0518: removed
>>
>> *
>>
>>
>>
>>
>>
>>
>>
>>
>> On Mon, Jun 27, 2011 at 2:23 PM, Alberto Vazquez <betovaz at gmail.com>wrote:
>>
>>> Dialas,
>>>
>>> I want to say we that we are using sendmail. At least, that is according
>>> to the config attached.
>>>
>>> I will try what you've suggested, and in the mean time, could you please
>>> take a look at configuration and see if there is something else that I can
>>> check.
>>>
>>> Sincerely,
>>>
>>> Alberto
>>>
>>>
>>> On Mon, Jun 27, 2011 at 11:53 AM, Diaulas Castro <
>>> diaulas.castro at intersolution.inf.br> wrote:
>>>
>>>> Hey Alberto,
>>>> Your SMTP server is blocking your message, your server is sending
>>>> email as www-data at domain.
>>>> Wich service are you using to send email? postfix/sendmail?
>>>>
>>>> There is 2 solutions, create some sort of white list on your SMTP
>>>> server or look at postfix/sendmail configuration.
>>>> On sendmail i believe that /etc/mail/access is the correct path where
>>>> you set mail auth options.
>>>>
>>>> Sorry, english isnt my native language.
>>>>
>>>> Att.
>>>>
>>>> Diaulas Castro
>>>> Consultor Linux / Microsoft
>>>> InterSolution Informática
>>>> Tel.: (55 11) 3443-1472
>>>> www.intersolution.inf.br
>>>> Oracle Certified Partner
>>>>
>>>>
>>>>
>>>> 2011/6/27 Alberto Vazquez <betovaz at gmail.com>
>>>>
>>>>> Thank you, and this is what I have under mail.log. I am not sure where
>>>>> www-data is coming from or how is been used.
>>>>>
>>>>>
>>>>> *l.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
>>>>> permissions to send as this sender (in reply to MAIL FROM command))
>>>>> Jun 26 23:00:02 usch-apps-p056 postfix/cleanup[31240]: 71F38C04FB:
>>>>> message-id=<**20110627060002.71F38C04FB at usch-apps-p056.proiris.com*<20110627060002.71F38C04FB at usch-apps-p056.proiris.com>
>>>>> *>
>>>>> Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 71F38C04FB: from=<>,
>>>>> size=3486, nrcpt=1 (queue active)
>>>>> Jun 26 23:00:02 usch-apps-p056 postfix/bounce[31243]: 5E3C0C0460:
>>>>> sender non-delivery notification: 71F38C04FB
>>>>> Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 5E3C0C0460: removed
>>>>> Jun 26 23:00:02 usch-apps-p056 postfix/smtp[31244]: 71F38C04FB: to=<**
>>>>> www-data at proiris.com* <www-data at proiris.com>*>, relay=mail.proiris.com[10.1.128.117]:25,
>>>>> delay=0.04, delays=0.02/0.01/0.01/0.01, dsn=5.7.1, status=bounced (host
>>>>> mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
>>>>> permissions to send as this sender (in reply to end of DATA command))
>>>>> Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 71F38C04FB: removed
>>>>> Jun 26 23:45:02 usch-apps-p056 postfix/pickup[31625]: 8EC8BC0460:
>>>>> uid=33 from=<www-data>
>>>>> Jun 26 23:45:02 usch-apps-p056 postfix/cleanup[31626]: 8EC8BC0460:
>>>>> message-id=<**rt-3.8.8-23491-1309157102-1375.18457-17-0 at proiris.com*<rt-3.8.8-23491-1309157102-1375.18457-17-0 at proiris.com>
>>>>> *>
>>>>> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: 8EC8BC0460: from=<*
>>>>> *www-data at proiris.com* <www-data at proiris.com>*>, size=1467, nrcpt=1
>>>>> (queue active)
>>>>> Jun 26 23:45:02 usch-apps-p056 postfix/smtp[31628]: 8EC8BC0460: to=<**
>>>>> michael.kohout at medista.cz* <michael.kohout at medista.cz>*>, relay=
>>>>> mail.proiris.com[10.1.128.117]:25, delay=0.07,
>>>>> delays=0.04/0.01/0.01/0, dsn=5.7.1, status=bounced (host
>>>>> mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
>>>>> permissions to send as this sender (in reply to MAIL FROM command))
>>>>> Jun 26 23:45:02 usch-apps-p056 postfix/cleanup[31626]: A06D4C04FB:
>>>>> message-id=<**20110627064502.A06D4C04FB at usch-apps-p056.proiris.com*<20110627064502.A06D4C04FB at usch-apps-p056.proiris.com>
>>>>> *>
>>>>> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: A06D4C04FB: from=<>,
>>>>> size=3562, nrcpt=1 (queue active)
>>>>> Jun 26 23:45:02 usch-apps-p056 postfix/bounce[31629]: 8EC8BC0460:
>>>>> sender non-delivery notification: A06D4C04FB
>>>>> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: 8EC8BC0460: removed
>>>>> Jun 26 23:45:02 usch-apps-p056 postfix/smtp[31630]: A06D4C04FB: to=<**
>>>>> www-data at proiris.com* <www-data at proiris.com>*>, relay=mail.proiris.com[10.1.128.117]:25,
>>>>> delay=0.03, delays=0.01/0/0.01/0.01, dsn=5.7.1, status=bounced (host
>>>>> mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
>>>>> permissions to send as this sender (in reply to end of DATA command))
>>>>> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: A06D4C04FB: removed
>>>>> Jun 27 07:40:02 usch-apps-p056 postfix/pickup[2604]: 4370BC0460: uid=33
>>>>> from=<www-data>*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 27, 2011 at 10:40 AM, Diaulas Castro <
>>>>> diaulas.castro at intersolution.inf.br> wrote:
>>>>>
>>>>>> Try this command and send output:
>>>>>> date | mail -v -s `date` your_email at domain.com
>>>>>>
>>>>>> And send the last lines from /var/maillog or /var/mail.info
>>>>>>
>>>>>> Att.
>>>>>>
>>>>>> Diaulas Castro
>>>>>> Consultor Linux / Microsoft
>>>>>> InterSolution Informática
>>>>>> Tel.: (55 11) 3443-1472
>>>>>> www.intersolution.inf.br
>>>>>> Oracle Certified Partner
>>>>>>
>>>>>>
>>>>>>
>>>>>> 2011/6/27 Alberto Vazquez <betovaz at gmail.com>
>>>>>>
>>>>>>> Thanks for your reply.
>>>>>>>
>>>>>>> *#order_entry: "|/opt/rt3/bin/rt-mailgate --queue "Order Entry"
>>>>>>> --action correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
>>>>>>> *" //This is what it was originally*
>>>>>>>
>>>>>>> *#rga_sc: "|/opt/rt3/bin/rt-mailgate --queue "RGARequests" --action
>>>>>>> correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
>>>>>>> *" //Changed to this before getting your email.*
>>>>>>> *rga_sc: "|/usr/local/rt/bin/rt-mailgate --queue "RGARequests"
>>>>>>> --action correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
>>>>>>> *" //Changed to this, since I could not locate this path* *
>>>>>>> /opt/rt3/bin/rt-mailgate
>>>>>>> *
>>>>>>> Still not sending emails. Any other ideas.
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>> Alberto
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 27, 2011 at 4:35 AM, Diaulas Castro <
>>>>>>> diaulas.castro at intersolution.inf.br> wrote:
>>>>>>>
>>>>>>>> Good Morning Alberto,
>>>>>>>> Look at your alias file (/etc/aliases) and execute the command
>>>>>>>> "newaliases".
>>>>>>>>
>>>>>>>> Att.
>>>>>>>>
>>>>>>>> Diaulas Castro
>>>>>>>> Consultor Linux / Microsoft
>>>>>>>> InterSolution Informática
>>>>>>>> Tel.: (55 11) 3443-1472
>>>>>>>> www.intersolution.inf.br
>>>>>>>> Oracle Certified Partner
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> 2011/6/24 Alberto Vazquez <betovaz at gmail.com>
>>>>>>>>
>>>>>>>>> Forgot the attachement.
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>>
>>>>>>>>> Alberto
>>>>>>>>>
>>>>>>>>> On Fri, Jun 24, 2011 at 2:15 PM, Alberto Vazquez <
>>>>>>>>> betovaz at gmail.com> wrote:
>>>>>>>>>
>>>>>>>>>> Thanks for your reply. Please see below and the attachement.
>>>>>>>>>> Any other ideas?
>>>>>>>>>>
>>>>>>>>>> Thanks again.
>>>>>>>>>>
>>>>>>>>>> Alberto
>>>>>>>>>>
>>>>>>>>>> On Fri, Jun 24, 2011 at 11:15 AM, Diaulas Castro <
>>>>>>>>>> diaulas.castro at intersolution.inf.br> wrote:
>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hello,
>>>>>>>>>>> 1.Look for another RT_SiteConfig.pm
>>>>>>>>>>> inside /etc/request-tracker/RT_SiteConfig.d/ for more config files
>>>>>>>>>>>
>>>>>>>>>> Unable to locate this folder. This is what I found and
>>>>>>>>>> modified to reflect the correct email address.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-VLp3xw/etc/RT_SiteConfig.pm
>>>>>>>>>>
>>>>>>>>>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-l9de9R/etc/RT_SiteConfig.pm
>>>>>>>>>> /home/linuxadmin/RT-Authen-ExternalAuth-0.08/etc/RT_SiteConfig.pm
>>>>>>>>>> /home/linuxadmin/rt-3.8.8/etc/RT_SiteConfig.pm
>>>>>>>>>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm.desktop
>>>>>>>>>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm~.desktop
>>>>>>>>>> /use/local/rt/etc/RT_SiteConfig.pm
>>>>>>>>>> /use/local/rt/etc/RT_SiteConfig.pm~
>>>>>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm
>>>>>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm_bak03232011
>>>>>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm_bak062311
>>>>>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm~
>>>>>>>>>> /usr/local/rt/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.p
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> 2.Look at Queue config inside RT web interface there is one field
>>>>>>>>>> for "Reply Address".
>>>>>>>>>>
>>>>>>>>>>> See attachment.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>> Att.
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Diaulas Castro
>>>>>>>>>>> Consultor Linux / Microsoft
>>>>>>>>>>> InterSolution Informática
>>>>>>>>>>> Tel.: (55 11) 3443-1472
>>>>>>>>>>> www.intersolution.inf.br
>>>>>>>>>>> Oracle Certified Partner
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 2011/6/24 Alberto Vazquez <betovaz at gmail.com>
>>>>>>>>>>>
>>>>>>>>>>>> Good Morning Guys,
>>>>>>>>>>>>
>>>>>>>>>>>> RT is no longer sending auto replies on-create. Here is what we
>>>>>>>>>>>> have changed on the RT side:
>>>>>>>>>>>>
>>>>>>>>>>>> 1. I have disabled some queues which were are using anymore.
>>>>>>>>>>>> 2. The old queues which are not been used, in Exchange we have
>>>>>>>>>>>> removed the email addresses which were been used in RT.
>>>>>>>>>>>> 3. There is only one active queue left in RT, so far the
>>>>>>>>>>>> tickets gets created but responses (emails) are been sent from RT.
>>>>>>>>>>>>
>>>>>>>>>>>> My suspicion is that I need to updated some kind of config file,
>>>>>>>>>>>> which is using some old information from the queues which are not been used
>>>>>>>>>>>> any longer. I have updated the following files: *RT_SiteConfig.pm
>>>>>>>>>>>> and fetchmail.*
>>>>>>>>>>>>
>>>>>>>>>>>> What am I missing :(
>>>>>>>>>>>>
>>>>>>>>>>>> Your ideas will be greatly appreciated.
>>>>>>>>>>>>
>>>>>>>>>>>> Sincerely,
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> Walk in faith!
>>>>>>>>>>>> Alberto Vazquez-Dzul
>>>>>>>>>>>> Email: betovaz at gmail.com
>>>>>>>>>>>> Mobile: (805) 444-0835
>>>>>>>>>>>> GVoice: (805) 768-4798
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --------
>>>>>>>>>>>> 2011 Training: http://bestpractical.com/services/training.html
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Walk in faith!
>>>>>>>>>> Alberto Vazquez-Dzul
>>>>>>>>>> Email: betovaz at gmail.com
>>>>>>>>>> Mobile: (805) 444-0835
>>>>>>>>>> GVoice: (805) 768-4798
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Walk in faith!
>>>>>>>>> Alberto Vazquez-Dzul
>>>>>>>>> Email: betovaz at gmail.com
>>>>>>>>> Mobile: (805) 444-0835
>>>>>>>>> GVoice: (805) 768-4798
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Walk in faith!
>>>>>>> Alberto Vazquez-Dzul
>>>>>>> Email: betovaz at gmail.com
>>>>>>> Mobile: (805) 444-0835
>>>>>>> GVoice: (805) 768-4798
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Walk in faith!
>>>>> Alberto Vazquez-Dzul
>>>>> Email: betovaz at gmail.com
>>>>> Mobile: (805) 444-0835
>>>>> GVoice: (805) 768-4798
>>>>>
>>>>>
>>>>
>>>
>>>
>>> --
>>> Walk in faith!
>>> Alberto Vazquez-Dzul
>>> Email: betovaz at gmail.com
>>> Mobile: (805) 444-0835
>>> GVoice: (805) 768-4798
>>>
>>>
>>
>>
>> --
>> Walk in faith!
>> Alberto Vazquez-Dzul
>> Email: betovaz at gmail.com
>> Mobile: (805) 444-0835
>> GVoice: (805) 768-4798
>>
>>
>
--
Walk in faith!
Alberto Vazquez-Dzul
Email: betovaz at gmail.com
Mobile: (805) 444-0835
GVoice: (805) 768-4798
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