[rt-users] Duplicate Emails - On Create and On Resolve

[Ruslan Zakirov]

Why did you create scrips? Have you read the following?

http://requesttracker.wikia.com/wiki/Template#What_if_I_want_to_override_a_global_template_for_one_of_my_queues.3F

Probably now you have global notification scrips and queue specific
scrips. RT still runs global and users get two emails.

On Wed, Mar 2, 2011 at 7:06 PM, Alberto Vazquez <betovaz at gmail.com> wrote:
> Greetings!
>
> I've created a separate queue in our existing RT system, scrips and
> templates.  It all appears to be working well, except that when a user send
> an email to the specific queue, such users receives duplicate email
> notifications: one, from the original queue (helpdesk) and the other, from
> the new one (facilities).  The same thing happens when the request is
> closed.
>
> Can you please point me on the right direction, to which file I need to
> modify and add some kind of exception?
>
> Thanks a bunch.
>
> --
> Walk in faith!
> Alberto Vazquez-Dzul
> Email:  betovaz at gmail.com
> Mobile:  (805) 444-0835
> GVoice: (805) 768-4798
>



-- 
Best regards, Ruslan.