[rt-users] Strange bug in Update.html -- maybe cookie related

Raed El-Hames Raed.El-Hames at daisygroupplc.com
Thu Mar 3 05:57:44 EST 2011


OK Thanks Ruz.
Ist possible you give me some pointers where to look for so I can patch my 3.8.7,  the next upgrade for me is in ~ 6 months time, so anything that can help me avoid this from happening for now will be useful, just knowing which modules/pages to start with will be good.

Thanks;
Roy
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Ruslan Zakirov
> Sent: 03 March 2011 09:53
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Strange bug in Update.html -- maybe cookie related
> 
> On Thu, Mar 3, 2011 at 1:27 AM, Kevin Falcone <falcone at bestpractical.com>
> wrote:
> > On Wed, Mar 02, 2011 at 12:10:41PM +0000, Raed El-Hames wrote:
> >> Hi:
> >>
> >> RT-3.8.7
> >> Mysql,Apache2, mod_perl v2.000004; HTML::Mason v1.39;
> >>
> >>
> >> When updating 2 tickets (tickets 1,2 as an example) at the same time,
> using 1 browser and 2 tabs:
> >> If I upload files A and B into ticket 1, and while waiting for the file
> upload to complete I decide to update ticket 2, the second file (file B)
> is attached to the second ticket (ticket 2), and when I then go back to
> ticket 1 and click on Update Ticket, only file A is attached ...
> >>
> >> This is strange one and I have always struggled in how to debug the
> cookie and session handling within RT, so I am hoping someone out there
> can help me with this problem, where to start looking?
> >
> > Attachments are tied to your session
> > I believe ruz pushed a branch with a proposed fix, but nothing has
> > been merged and is likely to be a 4.2 fix since it is a large change.
> > It may be 4.2/web-attachs-processing
> 
> Yep, that's right. Working on tests right now.
> 
> > -kevin
> 
> 
> 
> 
> --
> Best regards, Ruslan.


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