[rt-users] Search for tickets with unread comments

[Kenneth Marshall]

On Fri, Mar 04, 2011 at 06:41:16AM -0800, Yan Seiner wrote:
> Kevin Falcone wrote:
>>> Back to the "New Messages" behavior - it doesn't do that.  It says
>>> "No" even if a new emailed comment appears.  Is there a way to get
>>> the behavior I want?
>>>     
>>
>> Are you the one updating the ticket?  That isn't a valid test case.
>>   
> The test case was a requester updating the ticket.
>
>
>> But honestly, it sounds like you want to order by LastUpdated and show
>> LastUpdatedBy so that you can tell if an external customer updated a
>> ticket.
>>   
> OK, I'll give it a try.  Thanks!
>

Yan,

I have not tried it yet, but this looks like it would do what you
want and mark tickets that have new replies:

http://requesttracker.wikia.com/wiki/ShowStatusInColor

Cheers,
Ken