[rt-users] Text Template for Tickets

[Kevin Falcone]

On Thu, Mar 10, 2011 at 12:39:30AM -0800, john s. wrote:
> 
> Someone know out there what my intentions are?
> :)
> 
> If not i describe in an other way 
> 
> I need an template like a html or word dokument for ticket creation 
> 
> is there any proper solutions for this task ?

Sounds like you want Custom Fields, or RTx-FormTools or to otherwise
write an external form and mail tickets into RT

> 
> 
> 
> 
> john s. wrote:
> > 
> > 
> > 
> > 
> > john s. wrote:
> >> 
> >> Hello everybody 
> >> 
> >> 
> >> I would like to use a Text Template for a an specific Ticket mask with
> >> fields like some, or how, how much does it cost and some specific Layout 
> >> adjustments etc.. 
> >> 
> >>  But i dont't want to use Custom Fields.
> >> 
> >> 
> >> Any chance to realise this ?
> >> 
> >> 
> >>  best regards john 
> >> 
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> > 
> > -- 
> > View this message in context:
> > http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html
> > Sent from the Request Tracker - User mailing list archive at Nabble.com.
> > 
> > 
> > 
> 
> -- 
> View this message in context: http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31113016.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> 
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