[rt-users] Mandatory Time Worked Field on Ticket Updates

[Kenneth Crocker]

Christian,

I couldn't find an easy way to do this without a lot of mods to the RT code
(which I'm REAL BAD at as a beginner in perl), so I wrote a scrip
"work-around". If someone tries to resolve a ticket without any TimeWorked,
I re-set the status to "Stalled" and send them an email telling them what I
did and why. I also set a CF to a value I use for the email notification.
Let me know if that's the way you want to go.

Kenn
LBNL

On Tue, Mar 15, 2011 at 5:46 AM, Pena, Christian <
Christian.Pena at corp.earthlink.com> wrote:

> This is something that has probably been asked on the lists many time so
> bear with me.
>
>
>
> I want to make the “Worked” field mandatory on every ticket update. I read
> references on the need to do Call Backs but not sure what Syntax to use to
> achieve this. Can anyone point me in the right direction?
>
>
>
> Thanks!
>
>
>
> *Christian Pena*
> Network Engineer Supervisor
> *EarthLink Business*
>
> *E: *christian.pena at corp.earthlink.com
> *O:* 786-363-0460 | *F:* 786-363-0206
> *STS Telecom is now EarthLink Business*
>
>
>
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