[rt-users] Internet Explorer 9 + RT 3.8.8 cannot download attachments

Rémi mirebob at gmail.com
Fri Mar 18 12:57:43 EDT 2011


oh yes, my bad
just test and I didn't see the "no-cache" headers while downloading an
attachment with my configuration

these headers could also be set by firewall, proxy, not necessary apache

Rémi

2011/3/18 Kevin Falcone <falcone at bestpractical.com>:
> On Fri, Mar 18, 2011 at 05:33:43PM +0100, Rémi wrote:
>> I think RT is writing these headers
>> here's what is see in html/Elements/Header
>
> Except that attachments are served from a dhandler that doesn't invoke
> Elements/Header
>
> -kevin
>
>> $r->headers_out->{'Pragma'} = 'no-cache';
>> $r->headers_out->{'Cache-control'} = 'no-cache';
>>
>> you can try to modify this file and see if it resolves the problem
>>
>> 2011/3/18 slamp slamp <slackamp at gmail.com>:
>> > On Fri, Mar 18, 2011 at 11:02 AM, Kevin Falcone
>> > <falcone at bestpractical.com> wrote:
>> >> On Fri, Mar 18, 2011 at 10:48:43AM -0400, slamp slamp wrote:
>> >>> > What does "can't download" mean?
>> >>>
>> >>> I click on an attachment in RT, nothing happens. I right click save
>> >>> the attachment, IE gives an error stating the file couldn't be
>> >>> downloaded. I am just worried since IE 9 has finally hit RTM and I'm
>> >>> sure someday it will be part of Windows Updates and these users will
>> >>> not be able to download attachments.
>> >>>
>> >>> I found this link: http://support.microsoft.com/kb/316431
>> >>>
>> >>> Is RT in anyway setting pragma: no-cache in the headers?
>> >>>
>> >>> If only I can have all these users use Firefox then there would be no issues.
>> >>
>> >> That article refers to SSL, you don't say if you're using SSL.
>> >> RT shouldn't be setting it, but you can always confirm that with
>> >> Firefox by looking at the headers.
>> >>
>> >> -kevin
>> >>
>> >>> My Setup:
>> >>> CentOS 4.9
>> >>> MySQL 4.1.22
>> >>> Perl v5.8.5
>> >>> httpd-2.0.52 + FastCGI
>> >>
>> >
>> > I apologize, I am using SSL on our RT.
>> >
>> > Sure enough according to Firefox our server is setting Pragma:
>> > no-cache in the headers. Now to investigate how to turn this off on
>> > Apache if RT is not setting it...
>> >
>> > Cache-Control:no-cache
>> > Connection:close
>> > Content-Type:text/html; charset=utf-8
>> > Date:Fri, 18 Mar 2011 15:30:00 GMT
>> > Pragma:no-cache
>> > Server:Apache/2.0.52 (CentOS)
>> > Set-Cookie:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx; path=/
>> > Transfer-Encoding:chunked
>> >
>



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