[rt-users] Subscription of Dashboard and Outlook

Jon Baker jbaker at wgm.us
Thu Mar 24 13:53:22 EDT 2011


Sure thing, Thomas,

Here's a screenshot:

http://files.jdavidbaker.com/uploads/3c93e/bdd17f.png

On Mar 24, 2011, at 12:33 PM, rt-users-request at lists.bestpractical.com wrote:

> On 24 Mar 2011 12:55, Jon Baker wrote:
>> I spent yesterday going on and on with our project manager about how wonderful the dashboard subscriptions are, and so we set up her RT account to send her a daily dashboard e-mail.  However, when she got the e-mail, it looks terrible - in mine, it looks all pretty like the RT home page, but in hers the blue background is overwhelming with every other line in the list as white.  I finally concluded that the most likely issue is that she is using Outlook (I am using Mac Mail).
> 
> Jon,
> 
> It'd be really useful to see a screenshot here as an example of what's
> actually going wrong.  Your conclusion is likely correct, but it'd be
> good to see the problem to confirm.
> 
> Thomas
> 
>> I know Outlook is horrible with html e-mail support, but I'm a bit surprised that this occurred and that I can't find anything in the archives referencing it.  Is there either;
>> 
>> a) A patch that modifies the outgoing e-mail to work with the limited Outlook html support or,
>> b) A way to send the dashboard e-mails as plain text instead of html?
>> 
>> Thanks!

-- 
Jon Baker
Systems Administrator
Church on the Move
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656




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