[rt-users] RT on Ubuntu 10.10

[Houcem HACHICHA]

On Thu, Mar 24, 2011 at 9:53 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Thu, Mar 24, 2011 at 09:07:55PM +0100, Houcem HACHICHA wrote:
> >    On Thu, Mar 24, 2011 at 8:58 PM, Asif Iqbal <[1]vadud3 at gmail.com>
> wrote:
> >
> >      On Thu, Mar 24, 2011 at 3:32 PM, Houcem HACHICHA
> >      <[2]houcem.hachicha at gmail.com> wrote:
> >      > Hi everyone,
> >      > I'm setting up RT on a ubuntu 10.10 server box using the following
> guide in
> >      > RT's wiki : [3]
> http://requesttracker.wikia.com/wiki/WithEmailFacility .
> >      > My problem is with the inbound mail. I use the following in
> >      > /etc/fetchmailrc:
> >      > poll <Mailserver> protocol pop3 username "<myUserName>" password
> >      > "<MyPassword>" mda "/usr/bin/rt-mailgate --queue general --action
> correspond
> >      > --url [4]http://localhost/rt" no keep
> >
> >      try with like this
> >
> >      echo "this is a test" | /usr/bin/rt-mailgate --queue general
> --action
> >      correspond --url [5]http://localhost/rt --debug
> >
> >      what do you get ?
> >
> >    echo "this is a test" | /usr/bin/rt-mailgate --queue general --action
> correspond --url
> >    [6]http://localhost/rt --debug/usr/bin/rt-mailgate: temp file is
> '/tmp/IKDiXQskC3'
> >    /usr/bin/rt-mailgate: connecting to [7]
> http://localhost/rt/REST/1.0/NoAuth/mail-gateway
> >    not ok - Could not load a valid user
>
> That's because you didn't have a From: line.  you could repeat the
> test with a proper sample email if you like.
>
> and error about --url being an invalid option but --url being fine
> when run manually implies that something is wrong with fetchmail and
> your config.  I can't tell if your mail client wrapped that line, nor
> do I know how fetchmail deals with commands broken across multiple
> lines, but I'd start by looking there.
>
> -kevin
>

Kevin, this is from /var/log/fetchmail.log:
fetchmail: 80 messages for <username>@<domain> at <domain MX> (8190094
octets).
Doesn't this means fetshmail is correctly set up?

Anyways I repeated the test as suggested :

*echo "FROM:houcem at athena-experts.com" | /usr/bin/rt-mailgate --queue
General --action correspond --url http://localhost/rt --debug*
*/usr/bin/rt-mailgate: temp file is '/tmp/fz_gAzsw3r'*
*/usr/bin/rt-mailgate: connecting to
http://localhost/rt/REST/1.0/NoAuth/mail-gateway*
*okTicket: 2Queue: generalOwner: NobodyStatus: newSubject: Requestor: *
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