[rt-users] Missing "actions menu" on Ticket display page after 3.8.9 upgrade

Kevin Falcone falcone at bestpractical.com
Fri Mar 25 11:17:33 EDT 2011


On Fri, Mar 25, 2011 at 10:54:41AM -0400, JP White wrote:
>    Just did an upgrade from version 3.8.8 to 3.8.9 today in our development environment. After an
>    apache service restart, RT came up with no problems.
>    When I display a ticket I am missing the actions-menu (Reply, Comment, Steal, etc...) and I am
>    also missing the page-menu (Display, History, Basics, Dates, People, Links, Reminders, Jumbo)
>    along the top of the ticket. When looking that the rendered HTML source, the page-navigation
>    div is totally empty (no children).
>    I assume this a missing acl or something in the DB that is preventing the menu from being
>    rendered, but I am at a loss. Has anyone else experienced this problem?

That is unlikely to be ACL related.  We only ACL control individual
elements.  It sounds a lot more like a misbehaved local extension.

-kevin
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