[rt-users] Time Worked Report

[Kenneth Crocker]

Walid,

In step 4, you don't mention editing the "Tabs" file with the changes
specified in the instructions.

In steps 5 & 6, those files should have been moved to
usr/share/rt3/local/html/Tools/*Reports*.

1) The "Tabs" and "index.html" files must be modified & kept* in-sync* in
order to see the option in the "Tabs" heading. That certainly explains why
they both have the same paths for the same reports. You should compare the
code between those two and make sure they look exactly like they should,
according to the instructions.

2) The "TimeWorkedReport.html" file has to be where the "Tabs" and
"index.html" files are pointing to within the "path" shown.

Moving these files around to other directories will just frustrate you more
and distract you away from de-bugging the real problem.

If this doesn't work, send me a list of the modified code for "Tabs" and
"index.html".

Kenn
LBNL

On Thu, Mar 31, 2011 at 1:18 AM, Walid Haider <walid.haider at movensis.com>wrote:

>  Hi Kenn,
>
>
>
> Thanks for the tip regarding RT $home, I will definitely consider it.
>
>
>
> I must be missing something, as I cannot see the Time Worked Report option
> on the menu.
>
>
>
> This is what I did:
>
>
>
> 1.       Created a *local* directory within /usr/share/rt3, and then
> created the /usr/share/rt3/local/*html* and /usr/share/rt3/local/html/*
> Elements* directories.
>
>
>
> 2.       Created the new file *SelectMultiQueue* (with the relevant
> content) within /usr/share/rt3/local/html/Elements
>
>
>
> 3.       Created …/rt3/local/*Tools*, …/rt3/local/Tools/*Reports*,* *and*
> *…/rt3/local/Tools/Reports/*Elements *directories
>
>
>
> 4.       Copied the *Tabs* file from
> /usr/share/rt3/html/Tools/Reports/Elements/Tabs to
> …/rt3/local/Tools/Reports/Elements
>
>
>
> 5.       Copied the index.html file from
> /usr/share/rt3/html/Tools/Reports/index.html to …/rt3/local/Tools/ and
> edited the file accordingly
>
>
>
> 6.       Created the *TimeWorkedReport.html*  (with the relevant content)
> file in …/rt3/local/Tools/
>
>
>
> 7.       I restarted httpd and logged into RT, but could not see  the
> Timed Worked Report option on the menu
>
>
>
> I then tried moving the index.html and TimeWorkedReport.html files from
> /usr/share/rt3/local/html/Tools/Reports into
> /usr/share/rt3/local/html/Tools/. But after restarting httpd, I still could
> not see the Time Worked Report.
>
>
>
> Finally, I tried creating the *local* directory in /usr and the *rt3*directory within it (/usr/local/rt3). I then moved the entire
> *html *directory, created in 1. (above), to /usr/local/rt3. But again,
> after restarting httpd I could not see the Time Worked Report.
>
>
>
> Thanks in advance,
>
> Walid
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
> *Sent:* terça-feira, 29 de Março de 2011 16:42
>
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Time Worked Report
>
>
>
> Opps, that was supposed to be /local/html/Tools/Report. Sorry.
>
> Kenn
>
> On Tue, Mar 29, 2011 at 8:39 AM, Kenneth Crocker <kfcrocker at lbl.gov>
> wrote:
>
> Walid,
>
> Also, we used to have a different $home than /opt/rt3/ (in Solaris) and it
> caused *endless* problems when trying to implement extensions. We decided
> to just go to opt/rt3 and put it in VM and we've been sailing smoothly ever
> since. Just a thought for you to consider.
>
> Kenn
> LBNL
>
>
>
> On Tue, Mar 29, 2011 at 8:37 AM, Kenneth Crocker <kfcrocker at lbl.gov>
> wrote:
>
> Walid,
>
> Well, *Wherever* you have the .../Tools/Report/... you will need a
> .../local/Tools/Report/ version to put "TimeWorkedReport".
>
> Kenn
> LBNL
>
>
>
> On Tue, Mar 29, 2011 at 7:00 AM, Walid Haider <walid.haider at movensis.com>
> wrote:
>
> Hi Johan,
>
>
>
> No, I do not. Should I go ahead and create it  and then follow Kenn’s
> instructions?
>
>
>
>
>
> Regards,
>
> Walid
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Johan Sjöberg
> *Sent:* terça-feira, 29 de Março de 2011 14:56
>
>
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Time Worked Report
>
>
>
> Do you have a /usr/local/rt3?
>
>
>
> /Johan
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Walid Haider
> *Sent:* den 29 mars 2011 15:20
> *To:* Kenneth Crocker; rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Time Worked Report
>
>
>
> Kenn,
>
>
>
> Again, thanks for the reply. As I ran a packaged install of RT 3.8.4, my
> $home is /usr/share/rt3. My folder structure is different compared to what
> you mention below, as I do not have a share directory within my RT $home.
>
>
>
> Please advise if I should create the *local*  directory  within
> /usr/share/rt3.
>
>
>
> Thanks,
>
> Walid
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
> *Sent:* segunda-feira, 28 de Março de 2011 17:33
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Time Worked Report
>
>
>
> Walid,
>
> What I mean is this; it is *highly recommended* that any changes you make
> to RT code be done in a *"local"* version. RT will automatically look to
> $Home/*local/*.../.../ (where $home is usually opt/rt3/) for *any override
> code* that an installation may have developed. In this example
> (TimeWorkedReport), I copied the various /$home*/share/*.../...
> directories & files listed in the "readme' for that report into a /$home/*
> local/*.../... *version/copy* of those *directoryies & files*. I did *NOT*make any changes to any
> */share/ version* of RT code. This is recommended for a couple reasons;
> the least of which it is *easier to maintain later versions* of RT without
> wiping out your local code (provided you keep a copy of that code). Also,
> industry wide for about the last 40 years, it has been considered a *best
> practice* to *never* mess with original code, but to provide a method that
> allows you to use other code instead.
>
> So, my advice is to first; return all /share/ code to it's original state.
> Then create $home*/local/*html/Tools/Reports directories in order to
> copy/create the files mentioned in the "TimeWorkedReport" documentation.
> That's what I did:
>
> 1) If it exists,type *“/opt/rt3/local/html/Elements/” <enter>* otherwise,
> create it.
> 2) Copy the *“delivered”* file (from .../share/...) *SelectQueue* over to
> this directory with a the new name.
>     A) Type *“cp /opt/rt3/share/html/Elements/SelectQueue
> SelectMultiQueue” <enter>*.
> 3) Replace the code in *“SelectMultiQueue”* with the code specified for
> this file from the document the *“TimeWorkedReport".*
> 4) If it exists, type *“/opt/rt3/local/html/Tools/” <enter>*, otherwise,
> create it.
> 5) Create new directories:
>     A) Create *“Reports”* directory within *“Tools”
>     *B) Get into *“Reports*” directory.
>     C) Create *“Elements”* directory within *“Tools/Reports”*
> 6) Copy the *“delivered”* files (from .../share/...) (*Tabs, index.html*)
> over to the new directories:
>     A) Copy the *“Tabs”* file over to *“Tools/Reports/Elements”*:
>         1) Within *“Elements”,* type *“cp
> /opt/rt3/share/html/Tools/Reports/Elements/Tabs .” <enter>*.
>         2) Go back 1 directory level to get to *“/Tools/Reports”*.
>         3) Copy the *“index.html”* file over to *“Tools/Reports” twice:*
>             a) Within *“Tools/Reports”,* type *“cp
> /opt/rt3/share/html/Tools/index.html .” <enter>*.
>             b) Within *“Tools/Reports”,* type *“cp
> /opt/rt3/share/html/Tools/index.html TimeWorkedReport.html” <enter>*.
> 7) Modify/Replace the code in *“Tabs”, “index.html” &  “TimeWorkedReport”
> *with the code specified for these files from the document the *“Time
> Worked Report”*.
>
> Anyway, This is the procedure I followed and I had absolutely no problems
> AND I didn't have to worry about Production being messed up.
>
> Also, I'm in 3.8.7 so I made sure to follow the 3.8 instructions.
>
> Hope this helps.
>
> Kenn
> LBNL
>
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