[rt-users] How do I submit a ticket in behalf of a user?

[Rocel M. Lacida]

Thanks Thomas,

Wow, It's just that simple how stupid I am..



On 4/1/2011 10:25 AM, Thomas Sibley wrote:
> On 31 Mar 2011 22:08, Rocel M. Lacida wrote:
>> Hello All,
>> Good Day!
>>
>> It's my first to post a mail to the mailing list so  bear with me. First
>> I am previous user of other ticketing system (Accord Trellis) and I have
>> many problems about it and upon searching on the net about  what is best
>> ticketing system out there I found RT and it really meet my
>> requirements. Been using RT for only a couple of weeks and honestly it
>> was awesome. Though I stumble some difficulties at first it was solve
>> upon searching on the web where lots of solutions are provided. Now the
>> only hindrance right now is this,Sorry  to ask this question though I
>> think there is an easy to answer for this I just don't know where to
>> find it. In my prevoius ticketing system there is a functionality that
>> someone can post a ticket in behalf of that user.Where I can find it on
>> RT? Is there any equivalent functionality that I could duplicate? Hope
>> you could help me about this. Sorry for the long introduction.
> Glad to hear you're enjoying RT.  To create a ticket on behalf of a
> user, just put their email address in the Requestor field when creating
> a ticket via the web.
>
> Cheers,
> Thomas
>
>> Regards,
>> Rocel
>