[rt-users] Change FriendlyFromLineFormat to include name of responder instead of queue name

[Lars Braeuer]

Hello,

here's another fix we implemented, in order to change the friendly from line format. I'd be
interessted, if there is a better solution for that?

In RT_SiteConfig.pm we have:

Set($FriendlyFromLineFormat , "\"My Company %s\" <%s>");

When sending a mail from queue "Incidents" this results in the from line:
'"My Company Incidents" <queue-mail-address>'

Instead of the queue name we would like to replace the first %s with the name of the person
answering the request, resulting in '"My Company John Doe" <queue-mail-address>'.

Until now we are using another patch for that:

--- lib/RT/Action/Autoreply.pm.orig	2011-05-02 21:47:49.000000000 +0200
+++ lib/RT/Action/Autoreply.pm	2011-05-04 17:08:48.000000000 +0200
@@ -97,7 +97,7 @@
     my $friendly_name;

 	if (RT->Config->Get('UseFriendlyFromLine')) {
-	    $friendly_name = $self->TicketObj->QueueObj->Description ||
+	    $friendly_name = $self->TransactionObj->CreatorObj->RealName ||
 		    $self->TicketObj->QueueObj->Name;
 	}

Is there an easier way to achieve this without patching the code?

If not, could you introduce a new variable like $FriendlyFromLineName to enable user to pick which
variable to use out of a few selected ones?

Best regards,

Lars