[rt-users] Linking to RT from MS Excel

[Yan Seiner]

On Wed, May 4, 2011 3:48 pm, Yan Seiner wrote:
>
> I'm trying to set up a link from a MS Excel spreadsheet to an RT ticket.
> I've tried the "hyperlink" function and also a directl link; no matter
> what I do RT only goes to the home page.
>
> Hyperlinking directly to a ticket seems to work otherwise.  Is there
> something particular about excel that makes it break?  Does anyone know
> where to look?

Here's the apache logs of the exchange:

140.211.84.66 - - [04/May/2011:16:06:26 -0700] "GET
/Ticket/Display.html?id=9 HTTP/1.1" 302 439 "-" "Mozilla/4.0 (compatible;
MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR
3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDS; .NET4.0C;
InfoPath.2)"
140.211.84.66 - - [04/May/2011:16:06:28 -0700] "GET
/NoAuth/Login.html?next=e7071bf98bd712fceaa850abf5cc00e6 HTTP/1.1" 200
5559 "-" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0;
SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media
Center PC 6.0; MDDS; .NET4.0C; InfoPath.2)"
140.211.84.66 - - [04/May/2011:16:06:31 -0700] "GET
/Ticket/Display.html?id=9 HTTP/1.1" 302 439 "-" "Mozilla/4.0 (compatible;
MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR
3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDS; .NET4.0C;
InfoPath.2)"
140.211.84.66 - - [04/May/2011:16:06:32 -0700] "GET
/NoAuth/Login.html?next=f6e5ec0408aa263848c49978088df779 HTTP/1.1" 200
5559 "-" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0;
SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media
Center PC 6.0; MDDS; .NET4.0C; InfoPath.2)"
140.211.84.66 - - [04/May/2011:16:06:35 -0700] "GET
/NoAuth/Login.html?next=f6e5ec0408aa263848c49978088df779 HTTP/1.1" 302 384
"-" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0)"
140.211.84.66 - - [04/May/2011:16:06:36 -0700] "GET / HTTP/1.1" 200 38925
"-" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0)"

>

Anyone have any clue what's going on?

It looks like a failed login, but the user is logged in on the machine,
and RT opens up on the user's dashboard.

This is repeatable on both my home server and on the Gossamer hosted
installation we have.

-- 
If you have eight hours to chop down a tree
spend six sharpening your axe.
--Abraham Lincoln