[rt-users] Linking to RT from MS Excel

Payam Poursaied me at payam124.com
Wed May 4 21:54:25 EDT 2011


Install firefox and set it as your default browser, then check if the
problem get solved or not. I think I had experienced the same thing
before with ms IE

On Thursday, May 5, 2011, Yan Seiner <yan at seiner.com> wrote:
>
> On Wed, May 4, 2011 3:48 pm, Yan Seiner wrote:
>>
>> I'm trying to set up a link from a MS Excel spreadsheet to an RT ticket.
>> I've tried the "hyperlink" function and also a directl link; no matter
>> what I do RT only goes to the home page.
>>
>> Hyperlinking directly to a ticket seems to work otherwise.  Is there
>> something particular about excel that makes it break?  Does anyone know
>> where to look?
>
> Here's the apache logs of the exchange:
>
> 140.211.84.66 - - [04/May/2011:16:06:26 -0700] "GET
> /Ticket/Display.html?id=9 HTTP/1.1" 302 439 "-" "Mozilla/4.0 (compatible;
> MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR
> 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDS; .NET4.0C;
> InfoPath.2)"
> 140.211.84.66 - - [04/May/2011:16:06:28 -0700] "GET
> /NoAuth/Login.html?next=e7071bf98bd712fceaa850abf5cc00e6 HTTP/1.1" 200
> 5559 "-" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0;
> SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media
> Center PC 6.0; MDDS; .NET4.0C; InfoPath.2)"
)"

>
>>
>
> Anyone have any clue what's going on?
>
> It looks like a failed login, but the user is logged in on the machine,
> and RT opens up on the user's dashboard.
>



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