[rt-users] Old RT and New RT ?

[Jon Baker]

I've never experienced any downtime (or at least not more than a minute or two) when upgrading RT, although I always do it after hours just in case.  You run the install but it doesn't effect the running RT until you restart apache, so you do the upgrade, shut apache off, run the database update script (which takes all of 30 seconds), then start apache back up.  You're only off-line for that brief time between when you shut apache off and then turn it back on.

On May 9, 2011, at 10:28 AM, rt-users-request at lists.bestpractical.com wrote:

> Hi,
> If we do upgrade the old system to new one then there will be some down time
> , which we can't afford . So the plan is to have a period of 2-3 months
> where any present tickets will continue to go to old system and any new
> tickets (given numbers from 10,000 and above ) will go to new system . The
> reason is there are tickets which are still open and if we have a new system
> only then if a client replys to that ticket , the new system will not pick
> it up. I know that it is possible to upgrade the present system to new one
> but like i said , we will like to test the new system side by side with old
> system to keep the rt going.
> We did that , set up new emails , auto increament from 10000. Thats ok for
> new tickets but wont cater for old tickets . What i was thinking is , if
> there is any inbuilt procedure in mail gateway of system to forward tickets
> to specific rt depending on the ticket number. 
> I am new to linux and also only been understanding how rt works for the past
> 2 months . But since the order from top are to install new rt , i am in a
> helpless situation here so any help is greatly needed.
> Cheers 

-- 
Jon Baker
Systems Administrator
Church on the Move
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656




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