[rt-users] Question about configuration changes in RT_SiteConfig.pm in 4.0.0

Kevin Falcone falcone at bestpractical.com
Thu May 12 10:05:09 EDT 2011


On Thu, May 12, 2011 at 09:49:14AM -0400, Chris Hall wrote:
>    Hello,
>    I had the following lines in my RT_SiteConfig.pm on 3.8.8:
>    Set (@ActiveStatus, qw(new open stalled resolved));
>    Set (@InactiveStatus, qw(voicemail1 voicemail2 rejected deleted));
>    ..to move "resolved" to an active status, and also to make a couple new statuses..
>    "voicemail1" and "voicemail2", which were inactives. This no longer seems to work in 4.0.0,
>    and I'm having some trouble tracking down how to achieve the same results. Does anybody have
>    any insights into this?

The doc fix I wrote yesterday should address this:
https://github.com/bestpractical/rt/commit/b4aafe53dd1952109088facb92bf824a3a81b128

-kevin
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