[rt-users] Old RT and New RT ?

Steve Anderson steve.anderson at bipsolutions.com
Thu May 12 11:13:02 EDT 2011


Bah! I missed an s. As I said, I've not tested it ;)

my $full_url="http://NewRTInstance/REST/1.0/NoAuth/mail-gateway";
foreach my $line (split(/\n/,$opts{'headers'}))
{
     if ($line ~= /^\tsubject:/i)
    {
        if($line ~=/\[tag #\d{1,4}\]/i)
        {
           $full_url=" http://OldRTInstance/REST/1.0/NoAuth/mail-gateway";
        }
    }
}


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of aseim99
Sent: 11 May 2011 14:26
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Old RT and New RT ?


Hello mate, thanks for that code.
I am getting this following error.

Global symbol "%opt" requires explicit package name at ./rt-mailgate line
152.
syntax error at ./rt-mailgate line 154, near "$line ~"
Execution of ./rt-mailgate aborted due to compilation errors.




aseim99 wrote:
>
> Hello we have an old RT , i think its 3.6 . Now we are planing on
> deploying new one i.e 3.8.
> My question is that we will like old tickets to still go to old rt system
> and any tickets above 10,000 id number will go to new system. So in
> essence the mail gateway or something else ? will forward tickets having
> id number less that 10,000 to the old rt and anything above that will go
> to new rt with new queues on new rt. Then after some time we will disable
> the old system and only new one will be there , this is to avoid any
> downtime.
> RT is a brilliant system and we are looking to use it more , but this
> needs to be possible or my manager wont go ahead with the new system.
> Any suggestions and helps much appreciated.
> Cheers
>

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