[rt-users] Name in Use

[Thomas Sibley]

On 05/12/2011 11:11 AM, Giuseppe Sollazzo wrote:
> Hi,
> I've noticed this behaviour that I'm not sure how to explain.
> 
> I'm experimenting with our externally facing queue. There seems to be a
> problem about people with same name creating tickets as external users.
> 
> I've got this relevant bits of configuration:
> 
> Set( @Plugins, qw(RT::Authen::ExternalAuth));
> Set($ExternalAuthPriority,  [
>                                 'My_LDAP'
>                             ]
> );
> Set($ExternalInfoPriority,  [
>                                 'My_LDAP'
>                             ]
> );
> Set($AutoCreateNonExternalUsers,    1);

Show us the actual config that matters, please.  Your ldap settings for
My_LDAP.

The likely problem is that you're matching on Realname, which is almost
never what you want (as you've found out).

Thomas