[rt-users] Default Ticket Message Content when composing new ticket

[Michael P. Carel]

Hi Roy,

Tnx for the reply, what i meant was that the pre-prepared text is dependent on a specific queue only. I've tried to Create template under specific queue and encode the pre-prepared text under the template and Create scrip under that specific queue with  the following details:

Queue template (Pre-Prepared text):
ThIS IS A TEST MESSAGE

Current queue SCRIP:
Condition: OnCorrespond
Action: OpenTicket
Template: Pre-Prepared text
Stage: TransactionCreate


But doesn't work when I tried to open and compose the queue content, I did not see the pre-prepared text "ThIS IS A TEST MESSAGE" under the queue message body text box.

Regards,

Mike

--- On Wed, 5/11/11, Raed El-Hames <Raed.El-Hames at daisygroupplc.com> wrote:

> From: Raed El-Hames <Raed.El-Hames at daisygroupplc.com>
> Subject: RE: [rt-users] Default Ticket Message Content when composing new ticket
> To: "Michael P. Carel" <mikecarel at yahoo.com>, "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
> Date: Wednesday, May 11, 2011, 5:34 PM
> Mike:
> 
> You need to explain what you mean by a specific type of
> ticket??
> If its only dependant on the queue, then there is a couple
> of ways to do this, 
> If the same text for a selected number of queues , then in
> Create.html define $ARGS{Content} with the text you wish
> presented if ($QueueObj->Name) matches your condition.
> If you wish a different text for each queue, then create a
> queue template (for each queue you want to have pre-prepared
> text) with the words you wish and pull the template content
> into $ARGS{Content} in Create.html.
> 
> Regards;
> Roy
> 
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-
> > bounces at lists.bestpractical.com]
> On Behalf Of Michael P. Carel
> > Sent: 11 May 2011 06:16
> > To: rt-users at lists.bestpractical.com
> > Subject: [rt-users] Default Ticket Message Content
> when composing new
> > ticket
> > 
> > Hi to all;
> > 
> > Is there a way I can have the RT ticket to have a
> default or pre-encoded
> > message content when composing new ticket? Somewhat
> auto content under the
> > "describe the issue below:" , but I need it for a
> specific type of ticket
> > only and not applicable to all queue.
> > 
> > Thanks,
> > 
> > Mike
>