[rt-users] Placing custom fields where I want them

Kevin Falcone falcone at bestpractical.com
Fri May 13 11:00:12 EDT 2011


On Fri, May 13, 2011 at 06:42:18AM -0700, Yan Seiner wrote:
> I'm using 3.8.10.  I need to develop a couple of forms with a large
> number of custom fields.
> 
> It looks like the custom fields are placed on the ticket in the
> order they are created.
> 
> Is there some way to specify the location/order of the fields?
> Also, is there some way to change the size of the text fields?

Configuration -> Queues -> queue name -> Ticket Custom Fields affects
ordering, but for better text field sizes, you need to tweak code. 

-kevin
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