[rt-users] Name in Use

[Ruslan Zakirov]

Hello,

Recently had a chance to hack on the extension. In the latest
available version you can only update users' info from external source
only by Name. This has been fixed in multiple-emails branch along with
more fixes and new features.

On Fri, May 13, 2011 at 5:34 PM, Giuseppe Sollazzo <gsollazz at sgul.ac.uk> wrote:
> Ok - there's a problem with this solution.
>
> If I limit the match to the EmailAddress, ldap data are not imported.
>
> Is the only solution possible that of using two different definition of the
> ldap, one for auth and one for info?
>
> Cheers,
> G
>
> On 12/05/11 16:27, Giuseppe Sollazzo wrote:
>>
>> Ah, right.
>>
>> I suppose I need to change
>>
>> 'attr_match_list'           => [    'Name',
>>                                    'EmailAddress',
>>                                    'RealName',
>>                               ],
>> to
>>
>> 'attr_match_list'           => [
>>                                    'EmailAddress',
>>                               ],
>> ?
>>
>> Thanks,
>> G
>>
>> On 12/05/11 16:17, Thomas Sibley wrote:
>>>
>>> On 05/12/2011 11:11 AM, Giuseppe Sollazzo wrote:
>>>>
>>>> Hi,
>>>> I've noticed this behaviour that I'm not sure how to explain.
>>>>
>>>> I'm experimenting with our externally facing queue. There seems to be a
>>>> problem about people with same name creating tickets as external users.
>>>>
>>>> I've got this relevant bits of configuration:
>>>>
>>>> Set( @Plugins, qw(RT::Authen::ExternalAuth));
>>>> Set($ExternalAuthPriority,  [
>>>>                                 'My_LDAP'
>>>>                             ]
>>>> );
>>>> Set($ExternalInfoPriority,  [
>>>>                                 'My_LDAP'
>>>>                             ]
>>>> );
>>>> Set($AutoCreateNonExternalUsers,    1);
>>>
>>> Show us the actual config that matters, please.  Your ldap settings for
>>> My_LDAP.
>>>
>>> The likely problem is that you're matching on Realname, which is almost
>>> never what you want (as you've found out).
>>>
>>> Thomas
>>
>>
>
>
> --
> ____________________________________
>
> Giuseppe Sollazzo
> Senior Systems Analyst
> Computing Services
> Information Services
> St. George's, University Of London
> Cranmer Terrace
> London SW17 0RE
>
> Email: gsollazz at sgul.ac.uk
> Direct Dial: +44 20 8725 5160
> Fax: +44 20 8725 3583
>
>
>



-- 
Best regards, Ruslan.