[rt-users] Quick Ticket Create in RT4

Drew Hahn dhahn at newsroomsolutions.com
Tue May 17 09:20:22 EDT 2011


I'm trying to customize Quick Ticket Create (from the dashboard) in RT4 to
add a custom field.  I've edited html/Elements/QuickCreate but none of my
changes are reflected in the UI.  I've restarted Apache so mod_perl will
see the changes, but even something as little as changing Subject to
SUBject is not seen.

Obviously, I'm editing the wrong file.  Can somebody point me to the
correct file to customize Quick Ticket Create in RT4?

Thanks in advance.

--drew



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