[rt-users] How you manage cc.

[Albert Shih]

 Le 25/05/2011 à 01:20:30+0400, Ruslan Zakirov a écrit
Hi, 

> 
> Here is an idea to consider. Trick MTAs into suppressing recipients in

Wouah...that's nuclar-bomb solution ;-) I'm not sure I'm ready for this
kind of solution ;-)

> case RT gets email. May be at the end it would be trickier than just
> that. It might work and help with users who send emails via inhouse
> servers.

event in this case how can I tell RT to add the other recipients to the CC(in
RT meaning ? ).


> >> Actually, if their RT Queue is set up to send notifications to the Cc's, then
> >> the second email WILL include the ticket number and a comment that a ticket has
> >> been created. THAT template should include a comment for the Cc's to NOT use
> >> Reply all on the former email or to only reply to the RT email. I know it is
> >> not foolproof, after all, how many users actually READ their email, but it
> >> works for us about 95% of the time.

Best regards.

JAS
-- 
Albert SHIH
DIO batiment 15
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