[rt-users] command by mail

[Albert Shih]

 Le 26/05/2011 à 18:05:12-0400, Kevin Falcone a écrit
> On Thu, May 26, 2011 at 11:51:13PM +0200, Albert Shih wrote:
> >  Le 26/05/2011 à 14:22:16-0700, Kenneth Crocker a écrit
> > If I put
> > 
> > 	AddCC: email_address
> > 
> > and email_address is already in the RT it's working. 
> > 
> > But if the email_address is not in RT it's not working. 
> 
> Please report this to the Extension's queue on rt.cpan.org now that
> you've identified the cause.
> 

In fact it's my bad. 

Everything work fine. 

It's just me make a bad config. 

In fact I make a misunderstanding of 

	# If this is set to 1, then users should be autocreated by RT
	# as internal users if they fail to authenticate from an
	# external service.
	Set($AutoCreateNonExternalUsers,    0);

the terme «internal». I think that's mean ... in RT not in my ldap base. 

So I change this variable to 1 and that's why the RT-CommandByMail don't
work with new email_address, it's because it trying to create in ldap not
in RT. 

After I put the right config everything work fine. 

Sorry for the noise and very thank you for all the help.

Regards.

JAS




-- 
Albert SHIH
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