[rt-users] CommandByMail + SLA, set CF SLA using email does not work

[Ruslan Zakirov]

On Mon, May 30, 2011 at 8:21 PM, Daniel Schwager
<Daniel.Schwager at dtnet.de> wrote:
> Hi,
>
> we are using the current version 0.03 of
> http://search.cpan.org/~ruz/RT-Extension-SLA/
> in a productive environment - works great - very
> good work.
>
> Also, we are using RT-Extension-CommandByMail to
> set e.g. the SLA by email (AddCF.{SLA}:Task-low),
> but this does not work.
>
> The logfile tells me about the correct
> parsing from CommandByMail:
>
>         [Mon May 30 16:08:45 2011] [debug]: Got command
> addcustomfield{sla} => Task-low
>
> (/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Emai
> l/Filter/TakeAction.pm:213)
>
> But the Condition/SLA_RequireDefault.pm told me (I checked this by
> adding some debug info)
> no SLA is set - and of course, set's the default one.
>
> Independent of email-configure "SLA" using CommandByMail, the
> CommandByMail works fine.
>
> How can I go on tracking down the problem ?

Try to use TransactionBatch stage for the SLA scrip that sets default value.

> Kind regards
> Danny
>



-- 
Best regards, Ruslan.