[rt-users] showing requestor's info on the ticket

[Bart]

These are the options we use in our config:

# ---
# More about requestor
# ---

Set($MoreAboutRequestorTicketList, "Active");
Set($MoreAboutRequestorExtraInfo, "EmailAddress WorkPhone MobilePhone");
Set($MoreAboutRequestorGroupsLimit, undef);
Set($ShowMoreAboutPrivilegedUsers, 1);

These options enforce that the about requestor box is always shown, also
for privileged users. That it initially shows the Active tickets of a user
and that it hides the groups that a user belongs to (we don't really want
to show such information there).

Additionally we want to see the requestors E-mail adres, Work phone number
and Mobile phone number in the more about requestor box.

Hope this helps.

-- Bart


2011/11/2 Kevin Falcone <falcone at bestpractical.com>

> On Wed, Nov 02, 2011 at 03:36:31PM +0000, Giuseppe Sollazzo wrote:
> >
> > I'd like to have info about the requestor on the ticket display page -
> > things like telephone number, e-mail, etc.
> > I've read there is a "Requestor Info Box", but I can't find much about
> it.
> >
> > Is it an option for what I'm trying to achieve - or is there any other
> > best practice to follow?
>
> Start with
> $ grep MoreAbout etc/RT_Config.pm
> =item C<$ShowMoreAboutPrivilegedUsers>
> Set($ShowMoreAboutPrivilegedUsers, 0);
> =item C<$MoreAboutRequestorTicketList>
> Set($MoreAboutRequestorTicketList, "Active");
> =item C<$MoreAboutRequestorExtraInfo>
> Set($MoreAboutRequestorExtraInfo, "");
> =item C<$MoreAboutRequestorGroupsLimit>
> Set($MoreAboutRequestorGroupsLimit, 0);
>
> 4.0.3rc1 includes improved documentation for
> MoreAboutRequestorExtraInfo
>
> -kevin
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain — November 28 & 29, 2011
>
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