[rt-users] RT 4.0.3 upgrade problem

[Jeff Sampson]

Here are the RT related config sections..

<VirtualHost *:80>
        Alias /rt "/opt/rt4/share/html"
        AddDefaultCharset UTF-8
        <Location /rt>
          Order allow,deny
          allow from all
          SetHandler modperl
         PerlResponseHandler Plack::Handler::Apache2
         PerlSetVar psgi_app /opt/rt4/sbin/rt-server
        </Location>
        <Perl>
         use Plack::Handler::Apache2;
         Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
        </Perl>
</VirtualHost>
<VirtualHost *:443>
    Alias /rt "/opt/rt4/share/html"
        AddDefaultCharset UTF-8
        <Location /rt>
          Order allow,deny
          allow from all
          SetHandler modperl
         PerlResponseHandler Plack::Handler::Apache2
         PerlSetVar psgi_app /opt/rt4/sbin/rt-server
        </Location>
        <Perl>
         use Plack::Handler::Apache2;
         Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
        </Perl>
</VirtualHost>

On Wed, Nov 9, 2011 at 1:10 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Wed, Nov 09, 2011 at 12:17:20PM -1000, Jeff Sampson wrote:
> > Hi All,
> > I just updated my previously working 4.0.2 RT server to 4.0.3.  RT is
> > running under mod_perl on this box.  I followed all of the upgrade
> > instructions as usual (./configure;make testdeps;make upgrade;make
> > upgrade-database, and cleared the mason cache directory).  The problem is
> > that when visiting the RT URL server gives a HTTP 500 error.  In syslog I
> > get these messages.
> >
> > Nov  9 11:43:22 noname RT: Subroutine handle_startup_error redefined at
> > /opt/rt4/sbin/rt-server line 238. (/opt/rt4/sbin/rt-server:238)
> > Nov  9 11:43:22 noname RT: Subroutine handle_bind_error redefined at
> > /opt/rt4/sbin/rt-server line 250. (/opt/rt4/sbin/rt-server:250)
> > Nov  9 11:43:34 noname RT: #011(in cleanup) Error while loading
> > /opt/rt4/sbin/rt-server: Can't locate object method "ComponentRoots" via
> > package "RT::Interface::Web" at /opt/rt4/sbin/../lib/RT/
> > Config.pm line 205. (/opt/rt4/sbin/../lib/RT.pm:343)
>
> This looks like you're loading parts of RT twice.
> Show your Apache config?
>
> -kevin
>
> > Here is what I have tried:
> > -Make sure my perl dependencies are all up to date.  I did this using
> > CPAN.  A make testdeps shows everything to be in order.
> > -Tried disabling external plugins.  I am using RT-Authen-ExternalAuth
> with
> > an LDAP backend.  No change here.
> > -Restoring a backup copy of /opt/rt4 version 4.0.2.  I didn't revert the
> > database, but it still gives the same error so I don't think it's
> database.
> >
> > Any ideas on what to do next would be greatly appreciated.
> > Thanks,
> > Jeff
>
>
> --------
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>
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