[rt-users] How to setup RT::Extension::SLA

[Bart]

Sorry, forgot to mention that in your case that's value "24" since you've
only defined one entry.

-- Bart


2011/11/10 Bart <bart at pleh.info>

> You have to manually add the same values of your config to your SLA Custom
> Field. From there it should work as intended.
>
> -- Bart
>
>
> 2011/11/10 linuxsupport <lin.support at gmail.com>
>
>> Hi,
>>
>> I have just installed RT, along with plugin RT::Extension::SLA
>>
>> Following is the configuration I have placed in RT_SiteConfig.pm
>>
>> Set(%ServiceAgreements, (
>>         Default => '4h',
>>         QueueDefault => {
>>                 'General' => '24',
>>         },
>>         Levels => {
>>                 '24' => {
>>                         StartImmediately => 1,
>>                         Response => { RealMinutes => 60*1  },
>>                         Resolve => { RealMinutes => 60*4 },
>>                 },
>>         },
>> ));
>>
>> But I can not see any SLA while creating new ticket, it shows me blank box
>>
>> Can someone correct me please?
>>
>> OS: Debain Squeeze
>> RT -- request-tracker4 4.0.2-1~bpo60+1
>>
>> Thanks
>>
>>
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> *  Barcelona, Spain — November 28 & 29, 2011
>>
>
>
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