[rt-users] RT 4.0.3 - Email templates are not parsed

[Kevin Falcone]

On Thu, Nov 10, 2011 at 02:04:42PM -0500, Kevin Falcone wrote:
> On Thu, Nov 10, 2011 at 01:46:40PM -0500, Jim.H.Berry at frb.gov wrote:
> >    Hi
> > 
> >    I believe this is the same issue reported by  Francesc Guasch <frankie at telecos.upc.edu>.  We
> >    upgraded from 3.8.10 to 4.0.3.  Email is sent as expected via our scrip, but our template is
> >    not parsed, so that we see {$Ticket->Subject}.  Earlier I had upgraded from 3.8.10 to 4.0.2
> >    but did have this issue.
> > 
> >    The logs show: [warning]: Use of uninitialized value in string eq at
> >     rt4/sbin/../lib/RT/Template.pm line 410.  which is
> > 
> >     if ($self->Type eq 'Perl') {
> >            return $self->_ParseContentPerl(
> >               ...
> > 
> >    Could it be that $self->Type is not getting set?  When looking at the template thru the admin
> >    interface, the Type: Perl radio button is checked.
> 
> If you look in the DB, is the Type field on Templates set?

We've replicated this.  For you and Francesco, you can flip the
Type field in the DB.  I expect 4.0.4 to ship soon.

-kevin
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