[rt-users] How to setup RT::Extension::SLA

[linuxsupport]

Hi,

I did it and then created a ticket but I can not see it applying the SLA.
What else should I check?

On Thu, Nov 10, 2011 at 6:38 PM, Bart <bart at pleh.info> wrote:

> Only the "Name" field is needed.
>
> -- Bart
>
>
> 2011/11/10 linuxsupport <lin.support at gmail.com>
>
>> Thanks Bart, but there are 4 fields in that custom field.
>>
>> Sort , Name, Description, Category
>>
>> Where should that 24 go? in Sort or Name?
>>
>>
>> On Thu, Nov 10, 2011 at 4:06 PM, Bart <bart at pleh.info> wrote:
>>
>>> Sorry, forgot to mention that in your case that's value "24" since
>>> you've only defined one entry.
>>>
>>> -- Bart
>>>
>>>
>>>
>>> 2011/11/10 Bart <bart at pleh.info>
>>>
>>>> You have to manually add the same values of your config to your SLA
>>>> Custom Field. From there it should work as intended.
>>>>
>>>> -- Bart
>>>>
>>>>
>>>> 2011/11/10 linuxsupport <lin.support at gmail.com>
>>>>
>>>>>  Hi,
>>>>>
>>>>> I have just installed RT, along with plugin RT::Extension::SLA
>>>>>
>>>>> Following is the configuration I have placed in RT_SiteConfig.pm
>>>>>
>>>>> Set(%ServiceAgreements, (
>>>>>         Default => '4h',
>>>>>         QueueDefault => {
>>>>>                 'General' => '24',
>>>>>         },
>>>>>         Levels => {
>>>>>                 '24' => {
>>>>>                         StartImmediately => 1,
>>>>>                         Response => { RealMinutes => 60*1  },
>>>>>                         Resolve => { RealMinutes => 60*4 },
>>>>>                 },
>>>>>         },
>>>>> ));
>>>>>
>>>>> But I can not see any SLA while creating new ticket, it shows me blank
>>>>> box
>>>>>
>>>>> Can someone correct me please?
>>>>>
>>>>> OS: Debain Squeeze
>>>>> RT -- request-tracker4 4.0.2-1~bpo60+1
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>> --------
>>>>> RT Training Sessions (http://bestpractical.com/services/training.html)
>>>>> *  Barcelona, Spain — November 28 & 29, 2011
>>>>>
>>>>
>>>>
>>>
>>
>
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