[rt-users] How to setup RT::Extension::SLA

[Bart]

I noticed that in your config you say that "4h" is the default, this SLA
however doesn't exist. Try replacing that with 24 and see what happens.

-- Bart


2011/11/11 linuxsupport <lin.support at gmail.com>

> Hi,
>
> I did it and then created a ticket but I can not see it applying the SLA.
> What else should I check?
>
>
> On Thu, Nov 10, 2011 at 6:38 PM, Bart <bart at pleh.info> wrote:
>
>> Only the "Name" field is needed.
>>
>> -- Bart
>>
>>
>> 2011/11/10 linuxsupport <lin.support at gmail.com>
>>
>>> Thanks Bart, but there are 4 fields in that custom field.
>>>
>>> Sort , Name, Description, Category
>>>
>>> Where should that 24 go? in Sort or Name?
>>>
>>>
>>> On Thu, Nov 10, 2011 at 4:06 PM, Bart <bart at pleh.info> wrote:
>>>
>>>> Sorry, forgot to mention that in your case that's value "24" since
>>>> you've only defined one entry.
>>>>
>>>> -- Bart
>>>>
>>>>
>>>>
>>>> 2011/11/10 Bart <bart at pleh.info>
>>>>
>>>>> You have to manually add the same values of your config to your SLA
>>>>> Custom Field. From there it should work as intended.
>>>>>
>>>>> -- Bart
>>>>>
>>>>>
>>>>> 2011/11/10 linuxsupport <lin.support at gmail.com>
>>>>>
>>>>>>  Hi,
>>>>>>
>>>>>> I have just installed RT, along with plugin RT::Extension::SLA
>>>>>>
>>>>>> Following is the configuration I have placed in RT_SiteConfig.pm
>>>>>>
>>>>>> Set(%ServiceAgreements, (
>>>>>>         Default => '4h',
>>>>>>         QueueDefault => {
>>>>>>                 'General' => '24',
>>>>>>         },
>>>>>>         Levels => {
>>>>>>                 '24' => {
>>>>>>                         StartImmediately => 1,
>>>>>>                         Response => { RealMinutes => 60*1  },
>>>>>>                         Resolve => { RealMinutes => 60*4 },
>>>>>>                 },
>>>>>>         },
>>>>>> ));
>>>>>>
>>>>>> But I can not see any SLA while creating new ticket, it shows me
>>>>>> blank box
>>>>>>
>>>>>> Can someone correct me please?
>>>>>>
>>>>>> OS: Debain Squeeze
>>>>>> RT -- request-tracker4 4.0.2-1~bpo60+1
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>> --------
>>>>>> RT Training Sessions (http://bestpractical.com/services/training.html
>>>>>> )
>>>>>> *  Barcelona, Spain — November 28 & 29, 2011
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>
>
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