[rt-users] steal ticket -> not sending email

[Ronen_Amity at DELL.com]

p.s.

When trying to add http://requesttracker.wikia.com/wiki/OnStealEnhanced

I get:

[Sun Nov 20 17:11:30 2011] [info]: <rt-4.0.3-4662-1321809090-1170.22-12-0 at xxx.com> #22/799 - Scrip 12 On Stolen Ticket notify old owner (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
[Sun Nov 20 17:11:30 2011] [info]: <rt-4.0.3-4662-1321809090-1170.22-12-0 at xxx.com> No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)
[Sun Nov 20 17:11:30 2011] [warning]: Argument "That is already the current value" isn't numeric in numeric lt (<) at /usr/lib/perl5/5.8.8/Locale/Maketext.pm line 79. (/usr/lib/perl5/5.8.8/Locale/Maketext.pm:79)
[Sun Nov 20 17:11:30 2011] [warning]: Argument "That is already the current value" isn't numeric in numeric eq (==) at /usr/lib/perl5/5.8.8/Locale/Maketext.pm line 64. (/usr/lib/perl5/5.8.8/Locale/Maketext.pm:64)




Ronen Amity
Configuration and Build manager
Dell | IDC
office + 972 9 769 8865, fax + 972 9 769 8889
Ronen_Amity at Dell.com<mailto:Ronen_Amity at Dell.com>
Dell IDC. 89 Medinat Hayehudim St., Tower E, Herzeliya, 46141, Israel

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Amity, Ronen
Sent: Sunday, November 20, 2011 18:43
To: rt-users at lists.bestpractical.com
Subject: [rt-users] steal ticket -> not sending email

Hi all,

I am using RT 4.0.3 on CentOS 5.6
When we try to steal a ticket, we don't get a notification.

>From the logs:
[Sun Nov 20 16:34:56 2011] [info]: <rt-4.0.3-4667-1321806896-823.22-2-0 at xxx.com<mailto:rt-4.0.3-4667-1321806896-823.22-2-0 at xxx.com>> #22/793 - Scrip 2 On Owner Change Notify Owner (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
[Sun Nov 20 16:34:56 2011] [info]: <rt-4.0.3-4667-1321806896-823.22-2-0 at xxx.com<mailto:rt-4.0.3-4667-1321806896-823.22-2-0 at xxx.com>> No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)


Why is that?
Where can I configure that it will send emails to both old owner and requestor?

Regards,

Ronen

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